What are the responsibilities and job description for the Call Center Representative position at Mark Rink?
Department: Mark Rink
Location: Detroit, MI
Compensation: $17.15 - $23.75 / hour
Job Title: Call Center Representative
Location: Detroit, MI
Job Type: Full-time
Department: Customer Service
Job Summary:We are seeking a highly motivated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will become the voice of our company, providing exceptional service and support to our valued customers. As a Call Center Representative, you will handle inbound customer inquiries, resolve issues, and provide accurate information regarding our products and services.
Key Responsibilities
- Handle inbound calls from customers efficiently and professionally.
- Provide accurate information regarding products and services to customers.
- Assist customers in resolving their inquiries or issues in a timely manner.
- Document customer interactions and maintain customer records accurately.
- Identify customer needs and offer appropriate solutions or alternatives.
- Work collaboratively with team members and other departments to enhance customer satisfaction.
- Follow company guidelines and procedures when handling customer complaints or escalations.
- High school diploma or equivalent required; associate's degree preferred.
- Previous experience in a call center or customer service role is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using computer systems and software applications.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Salary : $17 - $24
