What are the responsibilities and job description for the Customer Service Assistant position at Mark Rink?
Department: Mark Rink
Location: Raleigh, NC
Compensation: $17.50 - $24.00 / hour
Job Title: Customer Service Assistant
Job Overview: We are seeking a dedicated and professional Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, assisting them with inquiries, providing solutions, and ensuring a positive experience. The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and the ability to solve problems efficiently.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person, providing accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Assist in the preparation and distribution of customer-related documents and promotional materials.
- Collaborate with other departments to resolve customer issues and improve service delivery.
- Stay updated on product knowledge and company policies to provide informed assistance to customers.
- Manage and track customer requests, following up when necessary to ensure complete satisfaction.
- High school diploma or equivalent; additional customer service or business education is a plus.
- Strong communication skills, both written and verbal.
- Ability to handle multiple tasks in a fast-paced environment.
- Problem-solving skills and the ability to remain calm under pressure.
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment
Salary : $18 - $24
