What are the responsibilities and job description for the Customer Service Representative position at Mark Rink?
Description
Position Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Position Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.
Key Responsibilities
- Handle inbound and outbound customer communications via phone, email, and chat.
- Resolve customer inquiries, complaints, and issues efficiently and professionally.
- Process orders, returns, and exchanges according to company guidelines.
- Document customer interactions and update customer records in the system.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Identify opportunities to improve customer satisfaction and share feedback with the team.
- Stay up to date with company products, services, and promotions.
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage stressful situations calmly.
- Strong attention to detail and organizational skills.
Benefits
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment
