Demo

Customer Service Representative

Mark Rink
Raleigh, NC Full Time
POSTED ON 1/7/2025
AVAILABLE BEFORE 7/5/2025

Department: Mark Rink

Location: Raleigh, NC

Compensation: $17.45 - $24.00 / hour

Description

Job Description: Customer Service Representative

Position Overview:
We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. As the first point of contact for our customers, the CSR plays a crucial role in delivering exceptional service, resolving inquiries, and ensuring a positive customer experience.




Key Responsibilities


  • Provide accurate product or service information and assist customers with understanding features, benefits, and usage.

  • Maintain a thorough understanding of company policies, procedures, and offerings to answer questions effectively.

  • Process orders, returns, refunds, and exchanges in a timely and accurate manner.

  • Document and update customer interactions, inquiries, and resolutions in the company's CRM system.

  • Proactively identify customer needs and recommend solutions or services.

  • Collaborate with other departments (e.g., sales, technical support) to address and resolve customer concerns.

  • Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.



Skills, Knowledge and Expertise


  • High school diploma or equivalent (required); associate or bachelor's degree (preferred).

  • Excellent verbal and written communication skills.

  • Strong problem-solving and conflict-resolution abilities.

  • Ability to multitask, prioritize, and manage time effectively.

  • Proficient in using customer service software, CRM tools, and basic computer applications (e.g., Microsoft Office).



Benefits


  • Opportunities for career growth and advancement within the company.

  • Comprehensive training and professional development.

  • Health, dental, and vision insurance.

  • Paid time off and holidays.

  • Friendly and supportive work environment.

Salary : $17 - $24

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