What are the responsibilities and job description for the Customer Support Assistant position at Mark Rink?
Department: Mark Rink
Location: Raleigh, NC
Compensation: $33,000 - $46,000 / year
Job Description
We are seeking a motivated Customer Support Assistant to join our team in Raleigh, NC. This role involves providing outstanding service to our clients, addressing their inquiries, and ensuring their satisfaction with our products and services. As a vital member of our team, you will be the first point of contact for our customers, helping resolve issues efficiently and professionally.
Key Responsibilities
Responsibilities
- Handle customer inquiries via phone, email, or chat with professionalism and empathy.
- Provide accurate information about our products and services.
- Resolve customer complaints and escalate issues when necessary.
- Maintain detailed records of customer interactions and feedback.
- Collaborate with internal teams to improve processes and enhance customer satisfaction.
- Monitor and follow up on pending customer requests to ensure timely resolution.
Skills and Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Customer service experience preferred but not required.
Benefits
- Competitive salary ranging from $33,000 to $46,000 per year.
- Opportunities for professional growth and career advancement.
- Comprehensive training and support from a dedicated team.
- Paid time off and company-sponsored health benefits.
- Positive and collaborative work environment.
Salary : $33,000 - $46,000
