What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Mark Rink?
Department: Mark Rink
Location: Beaumont, TX
Compensation: $17.45 - $25.00 / hour
Job Title: Entry-Level Customer Service Assistant
Location: Beaumont, TX
Type: Full-Time
Department: Customer Service
Reports To: Customer Service Manager
Job Summary:
We are seeking a friendly and motivated Entry-Level Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the first point of contact for our customers, providing support and answering inquiries with a positive attitude. This is an excellent opportunity for someone looking to start their career in a customer-focused environment.
Key Responsibilities
Customer Interaction: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Problem Resolution: Assist customers with product and service issues, providing accurate information and solutions.
Order Processing: Help customers place orders and track shipments, ensuring a smooth purchasing experience.
Product Knowledge: Stay informed about our products and services to effectively assist customers with their questions.
Feedback Collection: Gather customer feedback and report common issues to help improve our products and services.
Documentation: Maintain accurate records of customer interactions and update customer information in the CRM system.
- High school diploma or equivalent; college degree is a plus.
- Strong verbal and written communication skills.
- Excellent interpersonal skills with a customer-first mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer skills and familiarity with Microsoft Office and CRM software.
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment
Salary : $17 - $25
