What are the responsibilities and job description for the Front Desk Representative position at Mark Rink?
Department: Mark Rink
Location: Detroit, MI
Compensation: $17.25 - $24.00 / hour
Job Title: Front Desk Representative
Location: Detroit, MI
Job Type: Full-Time
Job Description:
We are seeking a dedicated and professional Front Desk Representative to serve as the first point of contact for our esteemed guests and clients. In this vital role, you will be responsible for managing all front desk activities, ensuring a seamless experience from the moment guests enter our establishment.
Key Responsibilities
- Greet and welcome guests upon arrival with professionalism and courtesy
- Manage and process reservations efficiently through our booking system
- Answer phone calls and respond to inquiries in a timely and friendly manner
- Handle guest check-ins and check-outs while ensuring accuracy of information
- Maintain an organized front desk area that reflects the company's standards
- Provide information about local attractions, services, and amenities
- High school diploma or equivalent; additional certification in hospitality management is a plus
- Proven experience as a front desk representative, receptionist, or similar role
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite and front desk software
- Ability to manage multiple tasks in a fast-paced environment
- Excellent organizational skills and attention to detail
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Salary : $17 - $24
