What are the responsibilities and job description for the Area Manager position at Mark's Cleaning Service?
Job Description
Area Manager
Medina, OH, United States of America
$43,000.00 - $45,000.00
Overview
Job Skills / Requirements
About Mark’s Cleaning
We care about our team—that’s why we’ve made it our mission to help them grow every day. We improve our employees’ lives by providing extra income to achieve their dreams.
Area Manager
Job Details
Base Salary: $43,000 - $45,000 (Salary negotiable based on experience)
Job Type: Full Time
Number of hires: 1 (Hiring Immediately)
Apply today or call (330) 725-5702 to schedule an interview
Job Description
As an Area Manager at MCS Building Solutions, you will be responsible for managing the overall performance and retention of our commercial janitorial accounts. You will oversee the quality assurance processes, inspections, staffing, and service needs to ensure that all facilities are maintained according to our clients expectations. In combination with the Director of Operations, you will be the primary point of contact for clients, ensuring compliance with service agreements and maintaining a high level of customer satisfaction.
As an Area Manager at MCS Building Solutions, you will be responsible for managing the overall performance and retention of our commercial janitorial accounts. You will oversee the quality assurance processes, inspections, staffing, and service needs to ensure that all facilities are maintained according to our clients expectations. In combination with the Director of Operations, you will be the primary point of contact for clients, ensuring compliance with service agreements and maintaining a high level of customer satisfaction.
- Occasional Weekend Availability
- Needs to follow company core values:
Communication
Humility
Excellence
Integrity
Teamwork
Ownership
Say Thank you
Why Join MCS Building Solutions?
Why Join MCS Building Solutions?
At MCS Building Solutions, we are committed to creating a positive work environment where all employees have the opportunity to thrive. Join our team and be a part of a growing company dedicated to providing high-quality janitorial services and excellent customer experiences across Northeast Ohio.
Key Responsibilities:
1. Account Retention and Relationship Management:
- Conduct regular site inspections to assess the quality of services and identify areas for improvement.
- Build and maintain strong relationships with clients and staff to foster long-term partnerships and ensure high retention rates.
- Ensure that client concerns are addressed promptly, and any issues are resolved efficiently.
2. Quality Assurance:
- Oversee quality control for all assigned accounts, ensuring that janitorial services meet or exceed company standards.
- Perform monthly audits and assessments to ensure compliance with service agreements and cleanliness standards.
- Document and report findings from inspections and audits, recommending corrective actions when needed.
3. Staffing and Service Coverage:
- Manage scheduling and staffing to ensure that service requirements are consistently met and that no gaps in coverage occur.
- Ensure proper staffing levels are maintained to meet the demands of clients, including recruiting, training, and managing staff as needed. Work with the recruiting department to hire qualified staff for various accounts and resolve staffing issues as they arise.
- Oversee the allocation of resources and equipment to ensure staff have what they need to perform their duties efficiently.
4. Service Compliance and Reporting:
- Ensure cleaning compliance with health, safety, and operational standards.
- Monitor and track the effectiveness of services provided, ensuring that all client needs are being met.
5. Client Communication and Problem Resolution:
- Serve as the main point of contact for clients, proactively addressing any concerns or feedback to ensure complete satisfaction.
- Coordinate with the Operations Manager to ensure that all service needs are fulfilled and staffing levels are adequate.
- Assist in coordinating the implementation of any special projects, or changes to client expectations.
6. Process Improvement:
- Continuously assess service processes and recommend improvements to increase efficiency, quality, and client satisfaction.
- Ensure staff is properly trained on best practices and company policies.
Qualifications:
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Experience:
- 2 years of experience in facilities management, operations, or related field, with a proven track record in account management and customer service.
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- Experience in janitorial services or commercial cleaning, preferred.
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Skills:
- Strong leadership and team management skills.
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- Excellent communication and interpersonal skills.
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- Ability to assess and improve service quality standards.
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- Ability to analyze client needs and adjust services accordingly.
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Education:
- High school diploma or equivalent required; bachelor’s degree in facilities management or a related field preferred.
Benefits
Competitive pay
Competitive pay
- Incentive Pay and Bonus Opportunities
- Paid Time Off
- Medical / Dental Insurance
- Great Company Culture and Work Environment
- Opportunity to Work Independently or in a Team
- Company Discount Program
- Salary position
Qualifications:
- management experience with 40 employees preferred
- Multi task with various duties
- Valid Drivers License
- reliable transportation to and from work
- positive demeanor
Job Type: Full-time
Base Salary: $43,000 - $45,000 (negotiable based on experience)
Schedule:
- Monday to Friday
- occasional weekend availability
- Night shift
Work Location: Varied locations
Work Remotely: No
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Additional Information / Benefits
Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Sick Days
This job reports to the Operations Manager
This is a Full-Time position 2nd Shift.
Number of Openings for this position: 1
Salary : $43,000 - $45,000
