What are the responsibilities and job description for the Automotive Service Manager position at Mark Toyota of Plover?
Job Summary
We are seeking an experienced and team-oriented Automotive Service Manager to join our fast-growing team at Mark Toyota of Plover. In this role, you will provide overall management and overseeing of our service department operations. You will work with a team of Service Advisors, Technicians, and Service Receptionists to ensure that the service department is running efficiently and at optimal performance. You will ensure our customers' vehicles are serviced correctly and efficiently to ensure customer satisfaction.
What we offer:
- Competitive pay
- Medical, Dental, and Vision Insurance (AFLAC)
- 401k with company match
- Paid vacation
- State of the art service facility
- Company supplied tools
- Advancement opportunities available
- Uniforms provided
Responsibilities
- Manage daily operations of the Service Department to ensure that the dealership is meeting customer satisfaction goals.
- Make sure that department operations and performance adhere to company goals and standards by enforcing policies and procedures, training and scheduling.
- Review and approve work orders created by Service Advisors and process and reconcile daily repair orders.
- Monitor the overall performance of the service department including customer satisfaction and adhering to standard workflow.
- Ensure that the dealership meets or exceeds all customer service and quality expectations.
- Oversee all Service Technicians and Service Advisors to ensure that they are providing the necessary repair and maintenance services required by our customers.
- Ensure that all safety regulations (OSHA Standards) are met and that all equipment is in compliance with safety standards including routine maintenance.
- Determine training requirements for Service Advisors and Technicians to develop training with Toyota for certification and continuous improvement.
- Foster an environment of good communication and teamwork within the service, parts, new, used and vehicle delivery departments.
Requirements
- High School or equivalent diploma, or higher
- A minimum 3 years' work experience in automotive service management
- Ability to demonstrate excellent customer service skills
- Exceptional communication and interpersonal skills
- Comprehensive understanding of dealership operations and policies
- Knowledge of dealership service and technology systems is a plus (e.g. Reynolds Reynolds, Time Highway, Dealer Daily etc.)
- Knowledge of Automotive Service Repair Manuals
- Ability to stay organized and pay attention to details
- Ability to multi-task and prioritize in a fast-paced environment
At Mark Toyota of Plover, we are committed to providing equal opportunities for all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, genetic information, marital status or any other characteristics protected by applicable law. This commitment extends to all aspects of our employment practices. We do not discriminate based on these protected categories in making hiring or staffing decisions, evaluating performance, or administering benefits.
All employment decisions are based on valid job-related criteria and individual qualifications. We comply with all applicable federal and state employment laws prohibiting discrimination in the workplace. Mark Toyota of Plover believes in equal opportunity for all personnel, and we don't tolerate any form of discrimination or harassment in any of our job activities.
