Service Advisor

Mark Toyota is a family owned dealership with 31 years of community involvement, structured around excellent customer service. Our entire staff is committed to provide our guests with the very best automotive sales and service experience. Mark Toyota was built on a foundation of family and community involvement, structured around excellent customer service. Our entire staff is committed to provide our guests with the very best automotive sales and service experience. Our state of the art facility is located in one of the fastest growing areas in Wisconsin. With a dedicated and tenured team, we pride ourselves as being a well connected partner within the community where we live and work. 

We are looking for a Service Advisor to join our team! Previous Automotive / Customer relation experience is preferred, however we will train the right individual. This position is fast paced and customer focused. Above average organizational skills a must. Our service department has an extremely loyal following and you will get to know many of our service customers as friends. In addition to a weekly salary you will receive a monthly bonus based on individual production as well as the production of the department.

What we offer: 

• Competitive pay with incentives 
• Medical, Dental, and Vision Insurance (Aflac)
• 401k with company match 
• Paid training (in house and from Toyota) 
• Paid Holidays and vacation
• Company outings, picnics and parties (pizza parties, taco Tuesdays etc.)
• Discounts on product and services

Responsibilities: 

• Making appointments, processing repair orders, quotes and invoices 
• Providing customer support via phone and face-to-face at the dealership 
• Qualifying customer problems and logging them for technicians to review 
• Ensuring customer approval for all remedial work to be carried out 
• Promoting our range of vehicle parts and accessories 
• Internal coordination of service work to adhere to commitments made to customers 
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle 

Qualifications: 

• Prior experience as a service advisor or service writer required 
• Candidates MUST possess above-average phone and communication skills 
• Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on Toyota products and services 
• Excellent follow-up and follow-through skills to ensure client satisfaction 
• Must have the ability to communicate technical information in non-technical terms to clients 
• Ability to evolve and adapt to changing business needs 
• Willing to submit to a pre-employment background check & drug screen 
• High School diploma or equivalent, as well as a good driving record with valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.