What are the responsibilities and job description for the Underwriting Support Specialist position at Markel Corporation?
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
The support specialist is responsible for assisting our underwriters by triaging tasks and emails, running reports/gathering needed data and serving as a first point of contact for our customers and agency partners. The person in this role must be comfortable working in a team setting, handling a shifting workflow that can change from day to day, working in a fast-paced environment and providing great customer service to our internal and external business partners. We believe strongly in a work culture that supports the individual, rewards talent and performance, is inclusive to everyone and promotes a healthy work/life balance.
We are looking for someone to work out of either our Pewaukee office or our Richmond office on a hybrid schedule. This job requires proficiency with the Microsoft Office suite of products, strong communication skills and comfortability with technology. As this is an entry level position, we will consider someone without insurance experience if they have an aptitude and desire to start a new insurance career!
Job Responsibilities
- Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
- Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
- Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
- Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
- Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
- Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
- Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
- Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
- Participate in special projects, handle back-end reports and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.
Education
- High School Diploma or GED
Work Experience/Skill Sets
- Excellent oral and written communication
- Organizational skills
- Ability to multi-task in a fast-paced environment.
- Ability to work independently and within a team.
- Ability to follow process and attention to details.
- Demonstrates good judgment and time management.
- Strong customer service and analytical skills.
- Willingness to work toward insurance designation (AINS)
- Intermediate level of proficiency in Microsoft office products.
US Work Authorization
- US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Who we are:
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20 countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
What’s in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
- We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
- All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
- We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
- Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
- All legitimate job postings with Markel will be posted onMarkel Careers. No other URL should be trusted for job postings.
- All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to
rarecruiting@markel.com
.Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the
rarecruiting@markel.com
.
No agencies please.
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