What are the responsibilities and job description for the Director, Complex Claims position at Markel?

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position will oversee and direct a team of Executive Claims Specialists on the Complex Casualty team handling general liability, products liability, environmental, and healthcare claims. The position will report to the Senior Director who manages the Complex Casualty team and be responsible for conveying the organization's objectives and priorities to staff and measure progress towards stated goals.

Job Description

Analyze and provide appropriate direction on coverage, strategic direction and resolution of complex high exposure claims.
Review and approve reserves and settlements in excess of Specialist's authority.
Make recommendations regarding reserve changes to Senior Management.
Develop and execute strategies focused on improving claim quality and delivering customer service.
Recognize significant potential exposures on claims and prepare appropriate alerts to Senior Management and internal business partners.
Ensure that team adheres to Fair Claims Practices Regulations and internal claims handling guidelines.
Assess and evaluate performance of individual Specialists and team as a whole, providing feedback and addressing training needs.
Prepare and distribute claim reports across all relevant product lines by collecting and summarizing claim data.
Assist in the preparation of budgets, evaluation of expenses, and assessment of resource needs.
Foster and encourage strong relationships with internal stakeholders including Underwriting and Actuarial.
Promote and enhance strong relationships with customers.
Participate in special projects as requested.
Travel to other claim offices and conferences as required.
Assist in training and mentoring of Specialists and Managers in Casualty Claims.
Support Underwriting by advising on policy language and legal issues related to policy issuance.
Regularly present to Underwriting and claims teams on topics relating to coverage and developments in the US litigation environment.
Work with other departments within Markel including Underwriting, Claims Vendor Management, Actuarial, Finance, Risk Management and IT as an official representative from Casualty Claims.

Education

Law degree required.

Certification

Must have or be eligible to receive claims adjuster license.

Admitted to practice law in at least one state.

Work Experience

Minimum of 15 years of claims handling and management experience or equivalent combination of education and experience.

Skill Sets

Superior claims technical skills and a strong understanding for product lines being directed.

Strong understanding of insurance policy types across product lines, with a particular expertise in Casualty wordings and coverage.

Excellent written and oral communication skills.

Excellent analytical and problem solving skills.

Excellent organization and time management skills.

Ability to deliver outstanding customer service to both internal and external customers.

Ability to work collaboratively and in a team environment.

Ability to work autonomously and requiring minimal direction / oversight.

Ability to take initiative and think strategically and creatively.

Ability to excel under pressure and in high-intensity situations.

High Strong desire for continuous improvement.

Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word)

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are :

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20 countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you :

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution : Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that :

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

No agencies please.

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