What are the responsibilities and job description for the Client Relations Specialist position at Marken?
Job Purpose
The Client Relationship Specialist (office based in Doral, FL) will provide a consistently high
level of service to our valued customer through the provision of a dedicated central point of
contact for Service Management and problem resolution.
Main Duties And Responsibilities
drug product storage and distribution in 58 locations worldwide, while maintaining the leading
position for Direct-to-Patient and Home Healthcare services, biological sample shipments and
biological kit production. Marken’s dedicated 1,900 staff members manage 120,000 drug
product and biological sample shipments every month at all temperature ranges in more than
220 countries. Additional services such as ancillary material sourcing, storage and distribution,
shipment lane verification and qualifications, as well as GDP, regulatory and compliance
consultancy add to Marken’s unique position in the pharma and logistics industry.
EEO and VETERAN Employer
The Client Relationship Specialist (office based in Doral, FL) will provide a consistently high
level of service to our valued customer through the provision of a dedicated central point of
contact for Service Management and problem resolution.
Main Duties And Responsibilities
- Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
- Advise customer latest booking times and documentation required. Booking and processing shipment requests within Marken’s internal database and generating and verifying shipping documentation.
- Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
- Participate in meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
- To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
- To build and maintain strong relationships with all internal departments and work as part of a team.
- Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as needed
- 2 years’ experience working in a Customer Service function and ability to lead with excellent teamwork skills
- Experience within the Courier or Freight Industry
- Excellent written and verbal communication skills
- Able to translate your skills to other employees through training and mentoring
- Excellent problem solving and prioritization skills essential
- Strong Microsoft Word and Excel expertise and PC literacy
- Flexibility in working hours required and ability to provide Weekend coverage as needed for shift work required in Customer Services
- Understanding of Central Lab and Clinical Trial supplies industry desired
- Logistical Track & Trace experience
- International Logistics knowledge
- Complete and thorough understanding of Aviation/Airline Networks
- Knowledgeable in International Trade
drug product storage and distribution in 58 locations worldwide, while maintaining the leading
position for Direct-to-Patient and Home Healthcare services, biological sample shipments and
biological kit production. Marken’s dedicated 1,900 staff members manage 120,000 drug
product and biological sample shipments every month at all temperature ranges in more than
220 countries. Additional services such as ancillary material sourcing, storage and distribution,
shipment lane verification and qualifications, as well as GDP, regulatory and compliance
consultancy add to Marken’s unique position in the pharma and logistics industry.
EEO and VETERAN Employer
