What are the responsibilities and job description for the Client Relationship Manager position at Marken?
Title
Client Relationship Manager
Job Purpose
The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties And Responsibilities
Client Relationship Manager
Job Purpose
The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties And Responsibilities
- Improve customer service experience, create both engaged customers and employees; facilitate organic growth
- Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery
- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network guidelines, policies and procedures
- Establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Take ownership of customer issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Analyze statistics and compile accurate reports
- Keep ahead of industry developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities
- Improve customer service quality results by studying, evaluating, and re-designing processes
- Bachelor’s degree in a related field
- Experience managing a Customer Service function
- Understanding of Central Lab and Clinical Trial supplies industry desired
- Ability to think strategically and to lead
- Excellent written and verbal communication skills
- Strong client-facing and communication skills
- Excellent knowledge of management methods and techniques
- Ability to translate your skills to other employees through training and mentoring
- Advanced troubleshooting and multi-tasking skills
