IT System Owner / Admin

Title

IT System Owner

Job Purpose

The IT System/Product Owner is a pivotal role responsible for the administration and evolution of key technology platforms within the organization. This individual will oversee the day-to-day development, report management, implementation, and adoption of critical systems, ensuring continuous development and compliance with industry standards.

Main Duties And Responsibilities

• Administer and manage the organization’s technology platforms, ensuring their alignment with business needs.
• Develop and maintain the system’s roadmap, prioritizing enhancements and new features.
• Lead development sprints and release efforts, coordinating with cross-functional teams to ensure timely and effective delivery.
• Provide system support for both internal and external users, addressing technical challenges as they arise.
• Manage system activations/deactivations and oversee the launch and adoption of new technologies.
• Act as the main point of contact for all system-related inquiries within the organization.
• Maintain compliance with regulatory requirements, carrying out validation activities following system changes.
• Update SOPs, user guides, and training materials as needed, and develop implementation and training plans.
• Participate in client audits, supporting any system-related questions.
• Support incident investigation and CAPA development and completion.
• Review system KPIs and metrics, performing periodic reviews to ensure optimal performance.
• Generate in-depth reports for business purposes and maintain a tracking system for invoicing.
• Keep leadership and stakeholders informed of any system-related operational deficiencies, risks, or issues, proposing mitigation plans.
• Provide system demonstrations and training to clients and internal stakeholders.
• Support pre-award requests for information and capabilities presentations for bid defense as needed.
  
  

Requirements

• Bachelor’s degree in a relevant field, such as Computer Science or Information Technology.
• Proven experience in system administration or product ownership, preferably in a technology-focused role.
• Strong understanding of the system development life cycle, GxP Validation and 21 CFR Part11, agile methodologies, and project management.
• Excellent communication skills, with the ability to engage with both technical and non-technical stakeholders.
• Relevant certifications or training in technology platforms and compliance regulations are advantageous.
  
  

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.