What are the responsibilities and job description for the Field Service Specialist / Support and Install position at Markentry USA?
MARKENTRY USA IS MANAGING THE RECRUITING FOR THIS POSITION, REPRESENTING THE EMPLOYER, MELER USA.
About the Employer
Meler USA (www.melerusa.com) is part of an international group that has more than 40 YEARS of experience manufacturing sealing and gluing systems in close cooperation with our customers and partners worldwide. Over the decades, the company has grown and we have been involved in the development of disruptive technology of adhesive and sealants application for many sectors like automotive, tobacco, packaging or product assembling. The main goal of Meler is to become your best supplier of gluing solutions, wherever you are.
We operate in over 30 countries with a global technical support service. We have our own companies in Spain, Italy, France, Germany, UK, and US, plus partners in the main countries of Europe, America, Africa, Australia and Asia, as well as a network of distributors and technical assistance around the world.
Job Summary
The Field Service Specialist will service new and existing equipment. This includes equipment installation and maintenance in our Hot Melt line of business. This position will work out of the Charlotte, NC area.
Job Responsibilities
- Installation of new equipment
- Service / maintenance of customer equipment on site
- Repair equipment in our workshop
- Serve as an onsite manager representing Meler during the installation
- Supervise and advise skilled tradesmen to construct and install all Meler supplied equipment
- Communicate and resolve issues to ensure successful sign off with customer is reached
- Provide exceptional customer service to new and existing customers
- Perform system audits of Meler and equipment
- Maintain detailed knowledge of Meler products and policies and follow company procedures
- Meet KPI’s provided by company
- Perform other duties as assigned.
Education and Experience Requirements
Skills and Abilities
Working Conditions and Physical Demands
Package offered
Meler USA Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status, or any other status protected by applicable federal, state, or local law.
Salary : $65,000 - $70,000