What are the responsibilities and job description for the Customer Service Representative - Market Basket position at Market Basket Foods?
As a Customer Service Representative at Market Basket Foods, you will be the face of our brand, interacting with customers in a warm and inviting manner. This role involves handling customer inquiries, resolving issues promptly, and engaging with customers to understand their needs and preferences.
Primary Responsibilities
- Respond to customer inquiries and address concerns via phone, email, or in-person interactions.
- Exhibit empathy and understanding when dealing with dissatisfied customers, escalating complex issues to management if necessary.
- Maintain thorough knowledge of products and services offered, enabling informed responses to customer queries.
- Engage with customers to identify potential sales opportunities and provide solutions to meet their needs.
Our goal is to create lasting relationships with our customers, and we invite you to join us in delivering exceptional service.
