What are the responsibilities and job description for the Customer Service Representative position at Market Basket Foods?
Overview of the Role
This Retail Associate/Team Member position is an excellent opportunity to join our team and contribute to our mission of providing exceptional customer service. As a key member of our team, you will be responsible for following the e-commerce process for receiving customer online orders and picking them accurately and efficiently.
Responsibilities:
- Follow the e-commerce process to receive customer online orders and pick them accurately and efficiently.
- Review customer comments and special instructions to ensure that the products selected match the customer's request.
- Handle issues promptly, such as product substitution or other concerns.
What We Offer:
We provide a positive work environment, opportunities for growth and development, and a competitive compensation and benefits package.
Requirements:
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and adapt to changing situations.
- Familiarity with e-commerce processes and technology.
- A commitment to providing exceptional customer service.
