What are the responsibilities and job description for the Guest Services Representative/Front Desk position at Market Pavilion Hotel?
Guest Services Agent – The Market Pavilion Hotel
Join the team at The Market Pavilion Hotel, Grill 225, The Pavilion Bar, and Cafe Pavilion, where we set the standard for hospitality in Charleston. We provide professional guidance and opportunities for career growth, with benefits including bonus plans, paid vacation, health insurance, and employee meals. Our supportive, highly organized environment allows professionals to thrive within one of the finest hotels in the world.
As a Guest Services Agent, you will be the primary representative for guests, ensuring their needs are met throughout their stay. You’ll be the first impression of the hotel, requiring a guest-focused attitude, energy, efficiency, and attention to detail.
Responsibilities:
- Greet and assist guests with check-ins, check-outs, and general inquiries.
- Provide information about the hotel, city attractions, tours, and dining.
- Process new reservations for hotel stays and dining at Grill 225.
- Maintain detailed guest information in hotel and dining software systems.
- Follow protocols for guest reservations and ensure guest needs are satisfied promptly.
- Assist during high-demand periods across various Front of House areas, including the hotel front door, bell services, and Cafe Pavilion.
Requirements:
- At least 2 years of experience in a Guest Services, concierge, or customer service role.
- A proven work history with at least 1 year at a previous employer.
- Strong attention to detail, guest service-driven, and the ability to follow structured procedures.
- Versatility to assist in other areas during high-demand periods.
Schedule Flexibility:
- Full-time candidates with flexible availability (weekdays, weekends, and holidays) will be prioritized.
- Shifts range from 7am - 3pm or 3pm - 11pm.
Compensation:
- Pay: $20.00 - $23.00 per hour, based on experience.
- Complimentary personal vehicle parking (compact cars only) with occasional exceptions.
- Weekly incentives and monthly bonus pay.
- Complimentary meals for staff.
Career Growth:
- Opportunities for growth and advancement within the company, including potential management roles.
Pre-Employment Requirements:
- Pre-employment drug testing is mandatory for all candidates. Candidates must pass the drug screening test to be considered for the position.
If you're passionate about providing exceptional guest experiences, we encourage you to apply and become part of our esteemed team.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $20 - $23
