What are the responsibilities and job description for the Client Engagement Lead position at Market Performance Group?
Brief Description
ABOUT MPG
Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.
At MPG, we value our people and their contributions; they are critical to building the MPG Brand. Our leadership team has significant experience driving topline revenue and bottom-line profit, having held senior operating roles at leading CPG manufacturers and retailers. Our highly regarded, seasoned team of 400 strategy and commercialization professionals brings strong operational experience and a collaborative approach. All team members are singularly focused on providing clients with pragmatic, real-world market approaches, built on the strong consumer, category and marketplace insights needed to create sustainable, profitable brand growth. For more information, please visit our website.
Job Overview
You will excel as a Client Engagement Lead (CEL) if you are able to provide the best service to our clients through exceptional communication, top-notch problem-solving skills, and the ability to be adaptable in a fast-paced environment.
This role is responsible for optimizing MPG’s relationship across all verticals to drive results with assigned clients. Through transparent communication, aligning work priorities and resources, the CEL’s primary focus is to seamlessly embed MPG within selected clients by providing proactive strategic direction supported with excellent in-market execution.
Key Responsibilities
We offer a generous package of health benefits, including medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance. Our compensation program provides market industry base salary, bonuses, and 401K. In addition to paid holidays, we reward an employee’s extra efforts through unlimited paid time off.
DIVERSITY AND INCLUSION
MPG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to ensuring that Diversity, Equity, Inclusion, and Belonging (DEI&B) are at the foundation of our culture. Through DEI&B, we embrace the beauty in all of the unique qualities of our employees, communities and clients. MPG’s DEI&B efforts empower us to collectively reach our full potential. by fueling innovation, connection, and growth. We recognize the value of having a diverse and engaged team. We are an organization driven by PEOPLE. Our commitment to diversity, equity, inclusion, and belonging was born from our core values. We believe that by leveraging the unique perspectives and experiences of our employees, MPG can unlock more comprehensive, innovative, and long-standing results for both our client and retailer partners. As our journey continues to evolve, we have made intentional commitments to further champion DEI&B. The foundation of our pledge starts with our promise to each other, our clients, and the community.
ABOUT MPG
Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.
At MPG, we value our people and their contributions; they are critical to building the MPG Brand. Our leadership team has significant experience driving topline revenue and bottom-line profit, having held senior operating roles at leading CPG manufacturers and retailers. Our highly regarded, seasoned team of 400 strategy and commercialization professionals brings strong operational experience and a collaborative approach. All team members are singularly focused on providing clients with pragmatic, real-world market approaches, built on the strong consumer, category and marketplace insights needed to create sustainable, profitable brand growth. For more information, please visit our website.
Job Overview
You will excel as a Client Engagement Lead (CEL) if you are able to provide the best service to our clients through exceptional communication, top-notch problem-solving skills, and the ability to be adaptable in a fast-paced environment.
This role is responsible for optimizing MPG’s relationship across all verticals to drive results with assigned clients. Through transparent communication, aligning work priorities and resources, the CEL’s primary focus is to seamlessly embed MPG within selected clients by providing proactive strategic direction supported with excellent in-market execution.
Key Responsibilities
- Ensure MPG Is Serving As An Invaluable, Irreplaceable Partner In All Existing Engagements
- Oversee MPG execution across the enterprise to ensure collective team is executing high quality deliverables, delighting clients and attaining KPI’s
- Proactively enable strategic influence on Client’s businesses by sharing marketplace and industry insights to inform decisions
- Preemptively identify and manage conflict(s) to minimize revenue loss or unexpected scope changes and avoid short-and long-term risk to both client and MPG business plans
- Improve Enterprise-Wide Internal Accountability For Clients That Deliver Significant Value For MPG
- For ease of Client communication and continuity, serve as primary contact point for total MPG
- Within MPG’s matrixed structure, be authoritative and able to strategically influence, engage and motivate the MPG team’s commitment and accountability to delivering results
- Clearly identify and interpret Client business requests and requirements and translate into work priorities and actions for MPG team members
- Support managing deliverables with a strong focus on quality assurance and accuracy of data and information to meet/exceed client expectations, as stated in the client contract
- Lead annual MPG Client engagements like Joint Relationship Planning, Executive Planning Meetings, Quarterly Business Reviews
- Responsible for influencing the Client to provide what MPG needs to be successful while also registering MPG’s point of view on Client key decisions that will impact the customer
- Serve as a Client strategic advisor to assist with retailer approach, preparation for industry conventions and events (ie. NACDS, TSE, Expo West, CHPA) and other potential marketplace engagements
- Sustain Long Term Client Relationships Through Unwavering Client Intimacy Efforts
- Create a pathway for client access to MPG Leadership, Vertical Leads, Subject Matter Experts and Industry Leadership, Retailer Decision Makers to support business results
- Through stellar client engagement, intimate understanding of their business needs and critical strategic thinking, serve as a key MPG differentiator against other third-party agency competitors
- Be a leading influence for extending MPG’s client partnerships for the long term and during contract renewal periods
- Build strong relationships with key client stakeholders
- Elevate Client Communication
- Optimize the client relationship by facilitating transparent and consistent conversation between all appropriate MPG and client stakeholders
- Establish an ongoing communication mechanism to share business status, results, issues, opportunities and insights throughout the broader MPG team (conference calls, meetings)
- Serve as the MPG voice to the client by reporting back successes, wins, concerns, observations and risks
- Appropriately elevate issues with MPG executive leadership
- Generate New Business Development Opportunities
- Help drive client growth by identifying business opportunities, corralling resources, leveraging total MPG network to offer solutions and support
- Proactively identify future business development opportunities to expand MPG web of vertical support and connectivity around CEL clients
- Provide perspective on proposals to ensure they meet clients’ needs, concerns and objectives and participate in pricing the solution/service
- Ability to think critically and strategically about clients’ business needs, opportunities and solutions
- Ability to engage the client at multiple levels
- Ability to be assertive and influence (without authority) both clients and internal MPG resources
- Ability to provide clear and consistent direction to both internal MPG and client team members
- Ability to manage a great deal of complexity across multiple clients
- Effective and efficient organizational skills with the ability to prioritize, multi-task, and keep promised outcomes on track
- Strong communication skills that will allow for success in a virtual work environment
- Proactive problem solving and conflict resolution skills
- Strong presentation skills
- Ability to listen, understand, and resolve competing priorities and complex issues
- Ability to manage successfully in a matrix environment and build positive working interfaces across dotted line reporting relationships
- Ability to work in a disruptive environment where priorities change rapidly and tight deadlines exist
- Robust knowledge of consumer products industry and category, brand and retail strategies
- Strong knowledge of key accounts (CVS, Walgreens, Walmart, Target, Amazon), with a foundational understanding of their operating practices and strategic priorities
- Ability to utilize technology and data to efficiently manage output
- Intimate understand of MPG key personnel and total capabilities is preferred
- Potential to assume more responsibility in a future leadership role
- 15 years in consumer products sales, marketing, and/or consulting
- Demonstrated leadership positions
- Sales, customer, trade strategy experience required
- Previous consulting/services experience preferred
- Large CPG supplier experience preferred
- 4-year college degree required
We offer a generous package of health benefits, including medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance. Our compensation program provides market industry base salary, bonuses, and 401K. In addition to paid holidays, we reward an employee’s extra efforts through unlimited paid time off.
DIVERSITY AND INCLUSION
MPG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to ensuring that Diversity, Equity, Inclusion, and Belonging (DEI&B) are at the foundation of our culture. Through DEI&B, we embrace the beauty in all of the unique qualities of our employees, communities and clients. MPG’s DEI&B efforts empower us to collectively reach our full potential. by fueling innovation, connection, and growth. We recognize the value of having a diverse and engaged team. We are an organization driven by PEOPLE. Our commitment to diversity, equity, inclusion, and belonging was born from our core values. We believe that by leveraging the unique perspectives and experiences of our employees, MPG can unlock more comprehensive, innovative, and long-standing results for both our client and retailer partners. As our journey continues to evolve, we have made intentional commitments to further champion DEI&B. The foundation of our pledge starts with our promise to each other, our clients, and the community.
