What are the responsibilities and job description for the Help Desk Engineer position at Market Street Talent, Inc.?
Could you be a good fit? We are looking for the best, highly skilled Helpdesk Engineer to join the team of our exceptional client for a full-time opportunity.
What will your day look like? As an Helpdesk Engineer, you will:
- Provide on-site and remote support to a diverse client base with a wide range of IT challenges of varying complexities
- Efficiently troubleshooting and diagnosing technical issues
- Maintain client systems and equipment
- Monitor software and address issues
- Address support requests via remote means or on-site service calls
- Install hardware, software, and other technology infrastructure
- Manage computer network systems
- Maintain small business systems
- Train users on use of technology
- Work on mobile devices, printers, scanners, and other hardware
- Set up, maintain and troubleshoot VoIP phone systems
- Provide general record keeping, time tracking and documentation
You will be a good fit as an Helpdesk Engineer if you:
- Have at least 1-3 years of full-time IT experience
- Have strong knowledge of virtualization (servers and desktops), active directory and server rules, data backup, and virus remediation.
- Offer a creative approach to problem solving
- Are a strong communicator who enjoys team collaboration
- Have a proactive and positive attitude
- Are reliable and organized, with strong time management skills
- Responsible for travel to and from service calls; must have a vehicle and reliable transportation
- Experience with cloud computing technologies a plus
- Experience with implementation of LabTech or other remote monitoring software a plus
About Market Street Talent
Our Vision: To promote and foster the growth of information technology (IT) in our world…one candidate, one client, one community at a time.
Our Goal: To coach clients and candidates through the entire placement process and cultivate long term healthy business relationships.
Our Culture: At MST, we believe in pursuing excellence in everything we do, treating everyone with the utmost respect, and showing empathy for our community.
