What are the responsibilities and job description for the Concierge position at Market Street?
The Concierge is first and foremost responsible for guest relations and satisfaction. He/She will assist guests with catering orders and event planning, and coordinate all aspects of orders with the correct department and department staff. He/She will maintain communication and good relationships with existing clients while continuously seeking out new clients.
Key Responsibilities:
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Understanding and knowledge of all catering items from catering brochure in addition to platters not included in brochure such as items from seafood, bakery and sushi
Knowledge of amounts to order in correlation with the number of guests in catered party
Knowledge of how to pair foods that complement each other
Responsible for placing orders with each corresponding department that has been ordered by guest; copies are kept of all catering orders placed to ensure consistency of order, price structure, pick up times, and special requests
Follow through with all catering orders, pulling daily orders first thing in the morning and double checking with catering staff that all orders are on the board for the day
Responsible along with the catering staff go over each order to ensure that any special orders or requests are noted; he/she also ensures that each order is ready on time for guest pick up
In addition to food orders, concierge will tie in all aspects of the store including Floral, Bakery, Wine and Dish, for the guest’s total party planning needs
Establish outside sources for party set-up and serving staff to provide our guests with full service catering
Coordinate with management planning and ordering for donation events; contact organization to discuss needs and plan event to stay within company’s budget; follow up with payment reimbursement to participating departments; keep track of the cost of all donation events to report to the Store Director
Perform other duties as requested or required by upper management
Key Requirements:
Must be 18 years of age or older
Food, kitchen, or catering service background
Culinary, Event Planning, or Hospitality degree a plus
Available 7 days a week from 9am to 6pm to take and place orders for our guests
Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
Must be able to work at a fast, efficient and controlled manner
Must maintain a current Food Safety Certification
Ability to function as a team member and get along with others
