What are the responsibilities and job description for the Remote Phone Specialist / Appointment Setter for Dental Practices position at Marketing 32?
When you apply, please make sure the subject line is: “I actually read the instructions”
Who we are:
We're a small, but tight-knit company. Culture fit and life outside of work is extremely important to us. Not going to give you the usual "work-life balance" crap, but you should know that I do not live in my home office and don't expect our team to do so either.
We are:
We’re a small team of 15 or so and currently serve almost 100 dental practices. We’re looking for someone who is impact-driven and wants to build something special.
What we are looking for:
I'll make it straightforward and simple.
We are looking for a Dental Phone Specialist to help us launch a new department, our Remote Dental Call Center.
We have a lot of really good SOPs in place. But our systems are not perfect and I need someone who can FOLLOW INSTRUCTIONS and SOLVE PROBLEMS here when it comes to working systems.
Our Phone Specialist reports directly to our Director of Practice Sales & Marketing and will have direct communication with new patients as well as significant interaction with our clients and internal team.
The ideal candidate likes long walks on the beach, Star Wars, Marvel, and is able to carry on a conversation about the various benefits of using spreadsheets to track random data in your life.
Must have experience working remotely and booking appointments.
As far as specific experience, all our clients are dentists, so it's wonderful if you have specific experience in the dental industry. If not, it’s okay – we can teach you the skills necessary if you’re coachable.
You'll be responsible for engaging with new patients via inbound/outbound phone calls and texts in an effort to help guide the patient towards a solution that best meets their needs, which in most cases is setting an appointment with the practice.
Salary & growth opportunities:
Be Client-Focused – Our success is directly connected to how focused we are on helping our clients win. We are driven to deliver an experience so good that our clients can't imagine receiving the same level of success, support and attention from any other company.
Fix Processes, Not People – Progress is the goal. Most problems come from deficiencies in systems and processes rather than our team members. We continually improve our methods as we grow, and we curiously explore new ways of doing things. We make swift corrections when needed.
Make It Happen – Respond quickly to clients, respond quickly to team members, and finish what you start (the 80/20 rule helps us decide WHAT needs to be done first). Start fast, fail fast, learn fast, and try again.
Be Your Own Boss – Hold yourself to a higher standard than anyone else would ask of you. Be organized & detail-oriented. Manage your own time and resources, and own your decisions and outcomes as if this were your company. Make decisions that can make the company better. When we all are our own boss, the company thrives.
Enjoy the Journey – Success is the continual pursuit of a worthy goal, because we never truly arrive. We constantly celebrate and enjoy our wins in the moment. Have fun.
To Apply:
If you are interested, please submit the following:
Feel free to also use the submit application button over there, but your application will only be reviewed if you follow the above instructions.
I will be looking for people who can format their submission in a way that makes it easy for us to review. Remember, in a role like this your written communication with team members, clients, and your leadership team is extremely important. I’m happy to answer any questions you may include in your application.
Hope to talk to you soon!
Jeff Kingston
COO, Marketing 32
Powered by JazzHR
Hbb52SMTCC
Who we are:
We're a small, but tight-knit company. Culture fit and life outside of work is extremely important to us. Not going to give you the usual "work-life balance" crap, but you should know that I do not live in my home office and don't expect our team to do so either.
We are:
- Process-driven. We have SOPs for creating SOPs and our process documentation is the backbone of our company
- Spreadsheet nerds. Everyone here geeks out on data. Personally, I just moved all our backend data workhorse from Google Sheets to Bigquery and it was possibly the most fun I’ve had all year.
- Client-focused. Our focus is our clients and we actually care about the results we get them. We track more results for our clients than any of of competitors and hold ourselves to a high standard
We’re a small team of 15 or so and currently serve almost 100 dental practices. We’re looking for someone who is impact-driven and wants to build something special.
What we are looking for:
I'll make it straightforward and simple.
We are looking for a Dental Phone Specialist to help us launch a new department, our Remote Dental Call Center.
We have a lot of really good SOPs in place. But our systems are not perfect and I need someone who can FOLLOW INSTRUCTIONS and SOLVE PROBLEMS here when it comes to working systems.
Our Phone Specialist reports directly to our Director of Practice Sales & Marketing and will have direct communication with new patients as well as significant interaction with our clients and internal team.
The ideal candidate likes long walks on the beach, Star Wars, Marvel, and is able to carry on a conversation about the various benefits of using spreadsheets to track random data in your life.
Must have experience working remotely and booking appointments.
As far as specific experience, all our clients are dentists, so it's wonderful if you have specific experience in the dental industry. If not, it’s okay – we can teach you the skills necessary if you’re coachable.
You'll be responsible for engaging with new patients via inbound/outbound phone calls and texts in an effort to help guide the patient towards a solution that best meets their needs, which in most cases is setting an appointment with the practice.
Salary & growth opportunities:
- Phone Sales Specialist starting at $15-18 /hr
- You’ll report directly to our Director of Practice Sales and Marketing
- You’ll work closely with our Pipeline team (essentially a remote “call” center for text messaging
- Growth opportunities
- Marketing 32 has grown by 2x year over year for the past 4 years. We’ll continue to grow and this role will grow with us
- In addition to salary, we are offering a competitive bonus structure based on number of clients and performance of those clients
- Detail Oriented. You need to be detail oriented and have the ability to follow instructions to a T. That means learning systems, understanding processes, and utilizing resources to get the answers you need. Paying close attention to your training but also picking up on the fine details that come working a system over time
- Adaptable. You must be able to learn systems and be adaptable. This is all about perfecting the machine and that means change is inevitable. If you feel uncomfortable with change, this role is not ideal for you
- Helpful. You must have an exceptional ability to communicate and strive to be of service to others. Leading with helpfulness in everything you do
- Remote work. Our entire company works remotely. So you need to be comfortable with that and all the benefits and pitfalls that come with it
- All job offers at all levels of our company start with a 90-day “trial period” to make sure we are a good fit for each other
- This role will need to be actively working/available during general US business hours
Be Client-Focused – Our success is directly connected to how focused we are on helping our clients win. We are driven to deliver an experience so good that our clients can't imagine receiving the same level of success, support and attention from any other company.
Fix Processes, Not People – Progress is the goal. Most problems come from deficiencies in systems and processes rather than our team members. We continually improve our methods as we grow, and we curiously explore new ways of doing things. We make swift corrections when needed.
Make It Happen – Respond quickly to clients, respond quickly to team members, and finish what you start (the 80/20 rule helps us decide WHAT needs to be done first). Start fast, fail fast, learn fast, and try again.
Be Your Own Boss – Hold yourself to a higher standard than anyone else would ask of you. Be organized & detail-oriented. Manage your own time and resources, and own your decisions and outcomes as if this were your company. Make decisions that can make the company better. When we all are our own boss, the company thrives.
Enjoy the Journey – Success is the continual pursuit of a worthy goal, because we never truly arrive. We constantly celebrate and enjoy our wins in the moment. Have fun.
To Apply:
If you are interested, please submit the following:
- A link to your resume in PDF format with the following naming convention: [LastName.FirstName.PhoneSpecialist.pdf]
- Details of your phone sales and/or service experience
- Your answer to this question: If you were an animal, what animal would you be and why?
- Your answer to this question: Tell me what this quote means to you: “Success is not final; failure is not fatal” -Winston Churchill
Feel free to also use the submit application button over there, but your application will only be reviewed if you follow the above instructions.
I will be looking for people who can format their submission in a way that makes it easy for us to review. Remember, in a role like this your written communication with team members, clients, and your leadership team is extremely important. I’m happy to answer any questions you may include in your application.
Hope to talk to you soon!
Jeff Kingston
COO, Marketing 32
Powered by JazzHR
Hbb52SMTCC
Salary : $15 - $18