What are the responsibilities and job description for the Customer Service Representative position at Marketing.com?
COMPANY
Marketing.com brings together people from diverse personal and professional backgrounds to create a technology-centered, people-powered culture that is constantly evolving and redefining how marketing is done. Our team members bring to work a combined history of dedication, service and being the best at what they do—everyday. With over 30 production facilities in the US and Canada (and growing!), we provide comprehensive digital marketing services, commercial printing, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products.
We are expanding at warp speed and are adding to our team – from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things.
JOB SUMMARY
The Customer Service Representative acts as an associate level liaison between team members, customers, sales, and manufacturing departments. Responsible for meeting or exceeding their production and fulfillment related requirements while developing and maintaining relationships with new and existing customers. Administers the production coordination function which may also include other related functions such as order entry and planning. Seeking individuals with direct mail and commercial print production experience.
ROLES AND RESPONSIBILITIES
Marketing.com brings together people from diverse personal and professional backgrounds to create a technology-centered, people-powered culture that is constantly evolving and redefining how marketing is done. Our team members bring to work a combined history of dedication, service and being the best at what they do—everyday. With over 30 production facilities in the US and Canada (and growing!), we provide comprehensive digital marketing services, commercial printing, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products.
We are expanding at warp speed and are adding to our team – from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things.
JOB SUMMARY
The Customer Service Representative acts as an associate level liaison between team members, customers, sales, and manufacturing departments. Responsible for meeting or exceeding their production and fulfillment related requirements while developing and maintaining relationships with new and existing customers. Administers the production coordination function which may also include other related functions such as order entry and planning. Seeking individuals with direct mail and commercial print production experience.
ROLES AND RESPONSIBILITIES
- Coordination with Sales Team for planning and execution of account events to achieve monthly, quarterly, and annual revenue budget for target accounts.
- Maintains customer relationships to support revenue goals. Administers the customer service function to effectively respond to customer and sales personnel inquiries and requests. Responds to customer requests for estimates, job status, reporting, and pricing.
- Manages production of materials through all stages of production, including but not limited to graphics, materials management, printing, assembly, warehousing, and fulfillment. Coordinates with other plants and support staff as needed.
- Negotiates schedules, pricing and specifications with internal and external customers and production areas to meet timeline, budget, and quality expectations
- Utilizes data management and Microsoft Office skills to coordinate print jobs through the production process.
- Coordinate shipping and packaging requirements including scheduling, shipping, tracking, invoicing of third-party deliveries, labeling and label approvals with customer promotional operations and maintenance of a job status spreadsheet for accurate follow-up.
- Assumes responsibility for account documentation and data maintenance
- Other duties as assigned
BASIC QUALIFICATIONS
- Some college required; bachelor's degree preferred.
- Experience, preferred in the Print industry.
- Requires of color vision.
Preferred Skills
- Experience with Direct Mail and USPS requirements in commercial printing.
- Strong Microsoft Office Suite skills (Excel, Outlook, Word)
- Strong understanding of the Printing industry - print process/how it operates; product flow and supply chain logistics as they relate to printing production.
- Strong organizational, analytical, project management and problems solving skills.
Our Company offers a competitive salary and comprehensive benefits package including but not limited to medical, dental, vision, life insurance, short & long-term disability, 401k, PTO, and Company-paid holidays.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
