What are the responsibilities and job description for the Call Center Representative position at Marketing Consultancy Lab?
Job Title: Call Center Representative
Location: New Orleans, LA
Job Type: Full-time
Job Summary:
We are seeking a dynamic and dedicated Call Center Representative to join our customer service team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service and support. As a Call Center Representative, you will handle incoming calls, respond to inquiries, and resolve issues to ensure customer satisfaction.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely manner.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues in a professional manner.
- Document customer interactions and maintain detailed records of communications.
- Escalate complex issues to management when necessary.
- Assist customers with billing questions and account updates.
Requirements & Qualifications:
- High school diploma or equivalent; additional education or certification is a plus.
- Previous experience in a call center or customer service role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with customer relationship management (CRM) software is a plus.
