What are the responsibilities and job description for the Call Center Representative position at Marketing Consultancy Lab?
Job Title: Call Center Representative
Location: New Orleans, LA
Job Type: Full-Time
Job Summary: We are looking for a dynamic and customer-focused Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service by answering incoming calls, assisting with inquiries, and resolving issues in a timely and efficient manner. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle customer concerns with patience and professionalism.
Key Responsibilities
Location: New Orleans, LA
Job Type: Full-Time
Job Summary: We are looking for a dynamic and customer-focused Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service by answering incoming calls, assisting with inquiries, and resolving issues in a timely and efficient manner. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle customer concerns with patience and professionalism.
Key Responsibilities
- Assist customers with inquiries, complaints, or issues by following established procedures.
- Resolve customer concerns efficiently and escalate complex issues to the appropriate department when necessary.
- Maintain knowledge of company products, services, and promotions to ensure up-to-date information is provided to customers.
- Handle high call volumes while ensuring excellent customer service.
- Follow up on customer requests and provide feedback to ensure customer satisfaction.
- Meet or exceed performance goals, including call handling time, customer satisfaction, and issue resolution.
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with computer systems and call center software.
- Positive attitude and strong interpersonal skills.
- Ability to work independently and as part of a team.