Demo

Call Center Representative

Marketing Consultancy Lab
Orleans, LA Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 2/21/2025
Job Title: Call Center Representative

Location: New Orleans, LA

Job Type: Full-Time

Job Summary: We are looking for a dynamic and customer-focused Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service by answering incoming calls, assisting with inquiries, and resolving issues in a timely and efficient manner. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle customer concerns with patience and professionalism.

Key Responsibilities

  • Assist customers with inquiries, complaints, or issues by following established procedures.
  • Resolve customer concerns efficiently and escalate complex issues to the appropriate department when necessary.
  • Maintain knowledge of company products, services, and promotions to ensure up-to-date information is provided to customers.
  • Handle high call volumes while ensuring excellent customer service.
  • Follow up on customer requests and provide feedback to ensure customer satisfaction.
  • Meet or exceed performance goals, including call handling time, customer satisfaction, and issue resolution.

Qualifications

  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency with computer systems and call center software.
  • Positive attitude and strong interpersonal skills.
  • Ability to work independently and as part of a team.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Call Center Representative?

Sign up to receive alerts about other jobs on the Call Center Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$43,180 - $59,941
Income Estimation: 
$49,655 - $73,308
Income Estimation: 
$43,180 - $59,941
Income Estimation: 
$49,655 - $73,308
Income Estimation: 
$49,655 - $73,308
Income Estimation: 
$68,990 - $95,788
Income Estimation: 
$36,104 - $50,626
Income Estimation: 
$43,180 - $59,941
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Marketing Consultancy Lab

Marketing Consultancy Lab
Hired Organization Address New York, NY Full Time
Job Title: Customer Service Representative Location: New York, NY Job Type: Full-Time Job Summary We are seeking a frien...
Marketing Consultancy Lab
Hired Organization Address New York, NY Full Time
Job Title : Receptionist Location : New York, NY Job Summary We are seeking a friendly, organized, and professional Rece...
Marketing Consultancy Lab
Hired Organization Address San Antonio, TX Full Time
Job Title: Public Relations Assistant Location: San Antonio, TX Job Type: Full-Time Reports To: Public Relations Manager...
Marketing Consultancy Lab
Hired Organization Address Orleans, LA Full Time
Job Description: Data Entry Clerk Position Overview We are seeking a detail-oriented and organized Data Entry Clerk to j...

Not the job you're looking for? Here are some other Call Center Representative jobs in the Orleans, LA area that may be a better fit.

Customer Service Representative

Enterprise Call Center, Metairie, LA

Call Center Representative

Innovation At Work Inc, Orleans, LA

AI Assistant is available now!

Feel free to start your new journey!