What are the responsibilities and job description for the Call Center Representative position at Marketing Consultancy Lab?
Job Title: Call Center Representative
Location: New Orleans, LA
Job Type: Full-time
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Manage customer accounts and provide information on products and services offered.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Document customer interactions and maintain accurate records in the system.
- Provide feedback to management regarding customer concerns and service issues.
- Collaborate with team members to improve service delivery and customer experience.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Strong verbal and written communication skills.
- Ability to handle difficult customers with patience and professionalism.
- Familiarity with CRM systems and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
