What are the responsibilities and job description for the Customer Service Representative position at Marketing Consultancy Lab?
Job Title: Customer Service Representative
Location: New Orleans, LA
Job Type: Full-time
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction through various communication channels, including phone, email, and live chat.
Key Responsibilities:
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Respond promptly to customer inquiries via phone, email, and chat.
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Provide accurate information about products, services, and company policies.
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Handle customer complaints with professionalism and find appropriate solutions.
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Maintain detailed and accurate records of customer interactions.
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Collaborate with other departments to resolve customer issues efficiently.
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Stay updated on company products, services, and promotions.
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Identify opportunities to enhance customer experience and provide feedback to management.
Qualifications and Skills:
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High school diploma or equivalent; college degree preferred.
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Strong verbal and written communication skills.
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Excellent problem-solving and multitasking abilities.
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Proficiency in using customer service software, CRM systems, and Microsoft Office.
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Ability to work independently and as part of a team.
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Positive attitude and strong work ethic.
