What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Marketing Consultancy Lab?
Job Title: Entry Level Customer Service Assistant
Location: New York, NY
Job Type: Full-Time
Job Summary:
We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the face of our company, providing exceptional customer service and support to our clients and customers. You will work in a fast-paced environment where your primary responsibilities will include responding to customer inquiries, assisting with product information, and resolving any issues that may arise.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information about products and services offered by the company.
- Assist with processing orders, returns, and exchanges efficiently.
- Troubleshoot and resolve customer issues or complaints effectively.
- Maintain customer records and update account information as necessary.
- Collaborate with team members to improve customer service processes.
Qualifications:
- High school diploma or equivalent required; associate degree preferred.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Proficient in using computers and familiarity with customer service software.
- Strong problem-solving skills and attention to detail.
- A positive attitude and a passion for helping customers.
- Willingness to learn and adapt to new challenges.
