What are the responsibilities and job description for the Front Desk Representative position at Marketing Consultancy Lab?
Job Title: Front Desk Representative
Location: Rochester, NY
Reports to: Front Desk Manager
Job Summary:
We are seeking a friendly, organized, and proactive Front Desk Representative to serve as the first point of contact for visitors and clients at [Company Name]. The ideal candidate will be responsible for greeting visitors, handling phone calls, managing appointments, and providing general administrative support to ensure the smooth and efficient operation of our front office.
Key Responsibilities:
- Greet visitors and clients in a courteous and professional manner.
- Answer, screen, and forward phone calls while providing information when needed.
- Schedule and manage appointments, ensuring smooth coordination between clients and staff.
- Assist with check-in and check-out procedures for visitors or clients.
- Handle incoming mail and packages, distributing them to the appropriate department.
- Respond to client inquiries via phone, email, or in-person in a timely and helpful manner.
- Assist with administrative tasks such as filing, data entry, and maintaining office supplies.
- Ensure proper office security by monitoring visitors and following company protocols.
- Support the front desk manager with special projects or tasks as needed.
- Provide excellent customer service by ensuring a positive experience for clients and visitors.
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
- Strong communication skills, both written and verbal.
- Professional phone etiquette and the ability to handle inquiries efficiently.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment (printers, fax machines, etc.).
- Ability to multitask and remain organized in a fast-paced environment.
- A positive, welcoming, and professional attitude.
