What are the responsibilities and job description for the Resident Services position at Marketplace Homes?
Job Description
Job Description
Our Resident Service Representatives interact with customers by addressing inquiries and resolving problems, providing a high level of customer support.
Duties / Responsibilities :
- Interacts with customers via telephone, email, online chat, or CRM to provide support and information on products or services.
- Ensures that appropriate actions are taken to resolve customers problems and concerns by utilizing multiple software programs to dive deep into problems and answer complex questions.
- Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Participates in the process for onboarding or offboarding a client, maintaining communication between Marketplace and the client.
- Ability to problem solve and investigate utilizing existing SOP’s, instructions, and walk-through guides.
- Performs other related duties as assigned.
- Helping with various company-wide projects as needed.
Required Skills / Abilities :
This role is hybrid, based primarily in Plymouth, MI. The current schedule for this role requires in office work 3 days a week.
