LG Home Entertainment Field Operations Manager

MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth. 

 

Job Summary:  

The Field Operations Manager is an exempt position that will be focused on building and maintaining a highly motivated and results driven team representing our client. This position will report to the Program Director.  

Essential Functions: 

• Provide daily oversight, mentoring and coaching to Operations Specialists in assigned territories, focused on achieving targeted metrics, provide critical performance feedback 
• Work closely with Program Director and MarketSource internal teams, to deliver results; consistently monitor program performance to objectives 
• Recruit, hire and retain high performance individuals dedicated to achieving airbag repair targets. 
• Develop and maintain strong relationships with Market Area teams. 
• Consistently seek to deliver continuous improvement to deliver exemplary results related to KPI’s and metrics. 
• Conduct weekly, monthly and quarterly reviews with LG-HE teams.
• Partner with the Business Analyst to create and deliver impactful reporting related to team’s activities, closure rates, best practices and concerns 
• Develop and implement processes and measures to drive performance 
• Ensure timely escalation of issues to ensure awareness and potential resolution 
• Ensure maximum utilization of necessary tools and reporting portals 
• Ensure all activities are being completed and recorded correctly on a daily basis.  

 

Supervisory or Management Responsibility/Decision Making Level: 

• Manages and directs staff including recruitment, selection, and development to achieve Company goals and objectives. 
• Ensures effective control of targeted results, and takes corrective actions to guarantee that achievement of objectives fall within designated guidelines. 
• Establishes and maintains business relationships with key stakeholders and strategic partners within the client’s organization. 

 

 

Minimum Education and/or Experience: 

• Bachelor‘s Degree in Business Administration or related field. 
• Minimum of five (5) years documented track record of successfully managing and holding accountable a remote field team working independently 

 

 

Requisite Abilities and/or Skills: 

• Demonstrated track record of successfully working independently in the field. 
• Experience in community relations and or canvassing preferred. 
• Proven experience developing, implementing, and managing programs and projects; delivering successful outcomes.  
• High tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needs.  
• Demonstrated leadership, motivational and influencing skills.  
• Ability to create and deliver presentations to small and large groups. 
• Excellent written, oral and presentation skills.  
• Proficient in MS Office (Excel, Word, PowerPoint, and Outlook). 
• Willingness and ability to travel overnight (approximately 3 weeks per month). 
• Willingness to work an irregular schedule (some nights and weekends) 

 

Additional Job Requirements: 

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.  
• Performs additional job duties as assigned. 
• Ability to lift up to 20 pounds independently.  

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.