What are the responsibilities and job description for the Senior Vice President - People Operations and Enablement position at MarketStar?
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar :
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35 years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000 employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our leadership team and can’t wait to discuss how we can help you find growth, as well as how you can drive growth for your team and make an impact on our business.
About the Senior Vice President of People Operations & Enablement :
The Senior Vice President of People Operations & Enablement (Human Resources) will play a critical role in leading a global Human Resources team that drives organizational performance through people strategies. The role requires an experienced leader who believes in creating an environment where exceptional results are delivered, and the best ideas and talents of a geographically dispersed, client-focused workforce come to life. Ideal candidates will have experience utilizing data and analytics to create and drive people strategies leveraging a variety of tools and harnessing strong positive employee engagement to drive performance.
Location : Ogden or Salt Lake City, Utah - Hybrid
This role also requires periodic travel to our other global offices as needed.
What Will You Do?
Formulate and execute people strategies that directly support the overarching business objectives of the organization.
Collaborate with leadership at all levels to shape and implement people initiatives that drive business success.
Offer leadership and direction to the Human Resources team, ensuring the seamless implementation of people initiatives.
Lead and manage a team, providing guidance, coaching, and support. Foster a culture of collaboration, accountability, and continuous improvement within the Human Resources team and across the business.
Develop and drive the overall talent acquisition strategy aligned with the organization's business objectives.
Collaborate with executive leadership to understand workforce needs and align talent acquisition strategies accordingly.
Develop and execute employer branding initiatives to enhance the organization's reputation as an employer of choice.
Establish and monitor key performance indicators (KPIs) for all aspects of the Human Resources function, regularly reporting on metrics, analytics, and outcomes.
Stay informed about advancements in technology to maintain a competitive edge in people practices.
Drive workforce planning initiatives to ensure the organization has the right talent in the right place at the right time.
Lead change management initiatives to facilitate organizational growth, restructuring, or other significant changes.
Work closely with business leaders to communicate changes effectively and minimize disruption.
Oversee the implementation of performance management processes, including goal setting, performance reviews, and talent development.
Establish and monitor key business and people-management metrics to assess the effectiveness of people initiatives.
What Will You Need to Succeed?
Critical Competencies :
Strategic Thinking : Ability to align people strategies with company and regional business objectives.
Leadership : Proven leadership skills with the ability to inspire and guide a dispersed regional Human Resources team to deliver exceptional results.
Talent Management : Strong expertise in talent acquisition, development, and retention strategies to build and maintain a high-performing workforce.
Change Management : Proven experience in leading organizational change initiatives and driving a culture of continuous improvement.
Global Expertise : Understanding of regional workforce and industry trends, employment laws, and cultural nuances to effectively lead people initiatives on a global scale.
Communication Skills : Excellent communication and interpersonal skills, with the ability to convey complex concepts in a clear and compelling manner.
Collaboration : Demonstrated ability to collaborate with diverse stakeholders, fostering a culture of teamwork and cross-functional collaboration.
Qualifications :
More than 10 years of progressively more complex leadership experience in sales, business process outsourcing, contact center, or staffing industries plus a bachelor’s degree (or equivalent experience) in Human Resources, Business Administration, Management, or a related field. Advanced degree and professional certifications preferred.
Experience leading a geographically and culturally diverse organization with specific emphasis in the United States, Western and Central Europe, India, and the Philippines preferred.
Track record of successfully implementing people strategies that contribute to organizational success.
Familiarity with HRIS and technology solutions, Workday experience preferred, and the ability to drive process and system improvement initiatives.
What We Offer :
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including :
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child / Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental,andvision
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.
