What are the responsibilities and job description for the Account Manager position at Markey's?

Job Description

Description

Markey's, a multi-state leading provider of creative audio-visual services, is seeking a Full-Time Account Manager to join our team in Columbus, OH. The Account Manager is responsible for providing audiovisual consultation services to established and potential customers over the phone, online, and in person for the Central Ohio market. The individual will work with existing, contracted customers to ensure continuation of service, and will seek out prospective / new customers in the Central Ohio area.

The position will involve typical daytime hours, although occasional early mornings, late nights and / or weekend work may be required based on the event schedule or client needs.

Position Responsibilities

Discuss with customer their audiovisual needs and the purpose of the event, meeting, or presentation to gain a proper understanding of their goals and objectives.
Provide consultation and suggestions on the best possible applications of audiovisual equipment based on customers’ needs and budgets.
Arrange and actively participate in planning meetings and site inspections for clients and potential clients.
Provide technicians with detailed information regarding location, schedule, logistics, equipment, staging, and customer contact information.
Be onsite as needed / requested to support events and ensure customer comfort level.
Provide effective and prompt responses to all customer inquiries.
Prepare quotes and track equipment. May include conferring with Consultants, Project Manager or Technicians for suggestions and ideas to determine appropriate solutions for the client. More complex projects may be completely handed off to Project Manager for implementation.
Prepare, review and submit billing numbers ahead of time and then finalize after event’s completion with accurate reconciled labor and cross-rental costs.
Work with Branch Office Manager to resolve any customer concerns or billing discrepancies.
Solicit new business and ensure that customers receive the proper service and equipment needed to accomplish their objectives.
Fulfill other duties as assigned to ensure success of Markey’s events.

Requirements

At least two years of experience in event technology sales is required; experience making verbal presentations to customers a plus.

Strong customer service skills, and the ability to understand the client’s perspective while also communicating and interacting in a positive and professional manner with clients, co-vendors and the Markey’s staff.

Knowledge of event technology and its operation, set-up and appropriate application across multiple disciplines, including audio, projection, stage lighting and rigging.

Ability to estimate labor requirements for events ranging between 100-1800 attendees.

Computer proficiency and thorough knowledge of Microsoft Office / 365 software – Word, Excel, PowerPoint, Teams. Ability to learn R2 program.

High attention to detail, excellent organization, and ability to work within standardized processes.

Ability to work in a collaborative team environment, as well as independently with guidance and support from management.

Ability to prioritize and handle multiple tasks in a fast-paced work environment.

Ability to work a flexible schedule as dictated by business needs.

Ability to maintain a professional appearance and attitude at all times.

Become a part of our team!

Established in 1959 and with more than 65 years of experience in the rental & staging industry, Markey's prides ourself in providing the BEST SERVICE and MOST DIVERSE & RELIABLE EQUIPMENT the industry has to offer. We are committed to providing a good working environment where all employees treat each other with respect and dignity, where employees are encouraged to grow personally and professionally, and we help employees produce quality results of which they can be proud.

At Markey's we are a 100% Employee-Owned Company and we participate in an ESOP, or the Employee Stock Ownership Plan! The ESOP gives our Full-Time employees a beneficial ownership stake in the company at no cost to them. Ask us about our ESOP and its many benefits!

We offer :

Competitive salary

Training and career development

Opportunities for advancement

Opportunities to problem solve with creative thinking

Opportunities to work with cutting edge technology in a high profile, fast paced atmosphere

A wide range of experienced staff to work with and learn from on a daily basis

Excellent, comprehensive benefit program for full-time employees including group health, dental, vision, disability, and life insurance, 401(k), paid time off and paid holidays, cell phone stipend, and the Employee Stock Ownership Program (ESOP)

Check us out at www.markeys.com !

Apply for this job

Receive alerts for other Account Manager job openings

Account Manager

What are the responsibilities and job description for the Account Manager position at Markey's?

What is the career path for a Account Manager?

Job openings at Markey's

Not the job you're looking for? Here are some other Account Manager jobs in the Columbus, OH area that may be a better fit.

We don't have any other Account Manager jobs in the Columbus, OH area right now.

AI Assistant is available now!