What are the responsibilities and job description for the Director of Operations position at Markey's?
Description
Markey's provides creative as well as event technology solutions for client events at the JW Marriott in downtown Austin. We are looking to add a Director of Operations to the team. The Director of Operations works directly with clients contracting with the JW Marriott and oversees all day-to-day activities regarding event technology services. The Director is also responsible for managing and leading the operations team to ensure successful events.
This is a full-time, salaried (exempt) role. Typical daytime hours, although occasional early mornings, late nights and weekend work may be required.
Position Responsibilities
- Oversee and manage all aspects of daily event technology operations at the hotel, ensuring seamless execution.
- Assist with the coordination of equipment, technician orders, scheduling, and inventory control.
- Optimize labor resources to ensure all events are staffed effectively and service expectations are met.
- Provide clear work direction, follow up on task completion, and uphold operational standards.
- Cultivate strong client relationships through daily engagement, ensuring exceptional service and satisfaction.
- Ensure accuracy in event setups, documentation, and operational procedures.
- Identify, evaluate, and implement process improvements to enhance service delivery.
- Foster positive working relationships with hotel staff, clients, and event planners, as well as the Markey’s sales team.
- Participate in interviewing, hiring and training of new operations employees.
- Supervise and develop the operations team, delivering technical and customer service training while enforcing company policies and SOPs.
- Troubleshoot and resolve issues with A/V systems and event technology as needed.
- Fulfill other duties as assigned to ensure success of Markey’s events.
Requirements
- Strong A/V skills involving operation, set-up, troubleshooting, problem-solving and explanation of equipment.
- Experience managing staff and work processes.
- Excellent verbal and written communication skills and the ability to interact effectively with all internal and external customers.
- Must have the ability to prioritize and handle multiple tasks in a fast-paced work environment, and to delegate work as needed.
- Must be able to handle stressful situations and lead by example.
- Computer proficiency and thorough knowledge of Microsoft Office Suite – Word, Excel, Outlook, PowerPoint, Teams and One Drive. Ability to learn R2 program.
- Ability to maintain a professional appearance and attitude at all times, including the willingness to adhere to Marriott’s appearance and grooming standards.
- Ability to work as part of a team, understand the client’s perspective, and have excellent organizational and multi-tasking skills.
- Always display cooperative demeanor with hotel staff and clients.
- Experience with rigging, lighting, sound, video, power and labor coordination.
- Must be able to work a flexible schedule as dictated by business needs.
Become a part of our team!
Established in 1959 and with more than 60 years of experience in the rental & staging industry, Markey's prides ourself in providing the BEST SERVICE and MOST DIVERSE & RELIABLE EQUIPMENT the industry has to offer. We are committed to providing a good working environment where all employees treat each other with respect and dignity, where employees are encouraged to grow personally and professionally, and we help employees produce quality results of which they can be proud.
At Markey's we are a 100% Employee-Owned Company and we participate in an ESOP, or the Employee Stock Ownership Plan! The ESOP gives our Full-Time employees a beneficial ownership stake in the company at no cost to them. Ask us about our ESOP and its many benefits!
We offer:
- Competitive salary
- Training and career development
- Opportunities for advancement
- Opportunities to problem solve with creative thinking
- Opportunities to work with cutting edge technology in a high profile, fast paced atmosphere
- A wide range of experienced staff to work with and learn from on a daily basis
- Excellent, comprehensive benefit program including group health, dental, vision, disability, and life insurance, 401(k), paid time off and paid holidays, cell phone stipend, and the Employee Stock Ownership Program (ESOP)
Check us out at www.markeys.com!
About Markey's
Markey’s is a 100% employee-owned national audiovisual firm headquartered in Indianapolis with offices throughout the United States. Our experience and capabilities are diverse, comprehensive, and unparalleled. Let us help you create a defining experience at your next live event. Learn more at our website or contact us at info@markeys.com
As an employee-owned company, the Markey’s team is filled with talented people who truly care about the work they do, the clients they serve, and the company they represent.
As an employee-owned company, the Markey’s team is filled with talented people who truly care about the work they do, the clients they serve, and the company they represent.
