What are the responsibilities and job description for the IT Systems Administrator position at Markley?
Overview
Markley is New England’s largest and longest operating multi-tenant, mission-critical telecommunication, and data center with facilities in Boston and Lowell MA. Markley Properties is looking to add a highly skilled IT Systems Administrator to the team. As a key member of the Technology Team, you will be evaluating, and delivering solutions for both our internal IT organization, as well as for our expanding client services.
Markley is New England’s largest and longest operating multi-tenant, mission-critical telecommunication, and data center with facilities in Boston and Lowell MA. Markley Properties is looking to add a highly skilled IT Systems Administrator to the team. As a key member of the Technology Team, you will be evaluating, and delivering solutions for both our internal IT organization, as well as for our expanding client services.
- This position is based in our Lowell facility and will require travel to the Boston facility two times a week
- Provide direct support for end user computing needs of the company.
- Using our ticketing system, responding to support requests logged by users.
- Onboard and offboard employees and contractors per policy and procedures.
- Maintain up to date knowledge of Office 365, Okta, Windows, Active Directory, OSX, Zoom,
- Teams, Slack, Jira, Confluence, secure printing, and other software used by users.
- Recommend end user computing tools, applications and services based on business needs
- Maintain hardware and software asset inventory for end user computing
- Maintain software versions and patching per policy and procedures
- Recommend new operational procedures to maintain audit compliance and operational rigor
- Follow established operational procedures.
- Maintain current knowledge of end user computing hardware and software
- Work closely with IT security to respond to end user computing security gaps and incidents.
- Enforce compliance for physical and logical security controls as appropriate.
- Support complex audio visual systems for zoom and teams
- Support VoIP system
- Responsible for information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Markley Group information assets in accordance with the company's information security program