Assistant Account Manager

SUMMARY: Under sometimes close supervision, uses a growing understanding of produce markets and quality to provide day-to-day support to customers as a member of the Account Management Team. Strives to attain Sr. Account Management level expertise.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as may be assigned:

· Provides day to day customer support; troubleshoots customer issues.

· Processes order entries, including checking notes.

· Sends confirmations and tracks volume.

· Sends pre and final manifests.

· Makes order changes and updates, processes credits, rejections and protections.

· Resolves transportation and dispatch issues.

· Communicates logistic loading areas.

· Maintains price templates.

· Reconciles accounting issues such as customer and supplier short pays.

· Tracks member volume

· Communicates price sheets to members.

· Monitors, tracks, addresses and/or seeks help with emerging issues.

· Work rotating Saturday schedule.

· Other duties, as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

· Any combination of education and experience that provide the skills needed to successfully complete the essential functions; typically, through a Bachelors or Associates degree and at least one year of customer service or general office experience.

Computer Skills

· Strong computer skills, including database, Excel, Outlook and ability to quickly learn new programs.

Communication Skills

· Ability to respond to and resolve customer inquiries in a calm and professional manner, sometimes under pressure; ability to read and write memos and correspondence to customers.

Mathematical Skills

· Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

· Ability to define problems, collect data, establish facts and draw valid conclusions

REQUIRED COMPETENCIES

· Job Expertise – Demonstrates competency in job knowledge and essential responsibilities.

· Communication Skills - Demonstrates effective oral and written communication skills and listening skills.

· Customer Service Skills – Demonstrates tact, courtesy and attention with internal and external contacts.

· Judgment & Problem Solving - Decisions and actions are sound, evaluates solutions and selects appropriate courses of action, involving others as necessary.

· Planning & Organizing – Develops short and long-range goals and uses various tools to enhance personal effectiveness and team success.

· Teamwork & Interpersonal Skills - Builds an environment that fosters teamwork and positive, supportive cooperation.

· Reliability - Consistently demonstrates accuracy, thoroughness, professionalism and dependability, ensures work is completed in a timely manner

· Leadership Skills – Willingly exerts extra effort as needed to get the job done, demonstrates ‘big picture” thinking, commitment and flexibility.

WORKING CONDITIONS - working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ENVIRONMENT

· Approximately 95% of the time performing job duties is spent indoors, within a standard office environment.

· Approximately 90-95% of the time is spent on the computer and telephone.

· Noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

· Continuously: sit, reach with hands and arms, see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; key (i.e., computer, calculator, telephone)

MACHINES, TOOL AND EQUIPMENT

· Occasionally: copier, fax, and 10-key calculator

· Continuously: writing instruments, computer and telephone

Job Type: Full-time

Pay: $63,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Supplemental Pay:

• Bonus opportunities

Work Location: In person

Salary : $63,000 - $65,000