What are the responsibilities and job description for the Global Client Lead position at Marks, part of SGS & Co?
Position Summary
Building deep and broad relationships in the client organization while mapping a future for the business in 1-3 year time-frames. Growing the portfolio of clients and diversifying work across Marks capabilities. Work hand-in-hand with your Programme Partner as well as Creative and Strategy leads in running the portfolio and being held accountable for $10-20MM in revenue.
COMMERCIAL
This position requires the following knowledge and skills
Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.
Building deep and broad relationships in the client organization while mapping a future for the business in 1-3 year time-frames. Growing the portfolio of clients and diversifying work across Marks capabilities. Work hand-in-hand with your Programme Partner as well as Creative and Strategy leads in running the portfolio and being held accountable for $10-20MM in revenue.
COMMERCIAL
- Own the MSA, negotiations and commercial engagement. Own your clients PCC narrative.
- Know every detail of your contracts/SOW’s and have proactive plans for COLA and rate increases as well as being well ahead of re negotiations.
- Have your year-on-year strategy ready as well as annual account plans & your clients plan on-a-page quarterly.
- Own any RFP/Pitch for your clients (with support from Growth team, and CS SVP & VP)
- Be accountable for commercial output and support solutions to manage margin.
- Forecast strategically and own all quarterly projections to drive growth and answer knowledgeably to the business.
- Actively seek out organic and new business opportunities and partner with Growth Team.
- Track and own aged debt, billing, accruing and your monthly & annual number in the portfolio.
- Be completely connected to the client CMO strategy and vision.
- Be a thought leader and active in the industry. Actively engage with experts in the field and attend events, have your ear to the ground on LinkedIn.
- Drive growth, elevating all propositions the agency has to offer. Ensure your clients know everything Marks has to offer.
- Lead all QBR’s, ABR’s bringing in CS SVP & VP
- Act as strategic partner at the table with your clients, being their advisor (ultimately driving growth and smarter strategic creative solutions)
- Client Satisfaction surveys sit with you. Manage them, and create solutions for all feedback.
- Ensure your clients are well known in the agency and be their ambassador and guardian.
- Motivate and inspire your team, identify gaps and create solutions to teach capabilities and skills.
- Know your competition and get Marks ahead of the game.
- Teach and create Brand Advocacy.
- Elevate the connected agency experience with SGS actively selling all parts of the ecosystem
- Manage the business expectations proactively and expertly. Inform UP and teach DOWN.
- Know all the players. Work with your Programme Partner to run it seamlessly.
- Ensure all the tools and technology are in place needed to service and future proof your clients.
- Be the gate of quality for your portfolio.
- Drive creative excellence
This position requires the following knowledge and skills
- A bachelor's degree from an accredited four-year university, and more than 10 years of experience or equivalent work experience.
- Deep experience in Design and/or Advertising Agency.
- Experience managing mutli-level, client facing teams.
- Strong “client-hands” and experience leading account teams.
- P&L experience preferred.
- Demonstrated ability to excel at leading teams, developing talent, and working through others to consistently deliver budgeted annual, quarterly, and monthly financial and operational results.
- Demonstrated ability to excel as a teammate on a portfolio leadership team and to senior shared services leaders.
- Exceptional written, verbal, and presentation skills.
- Superior quantitative and analytical skills.
- Exceptional empathy, compassion, and ability to connect with all regardless of station, title, position, or background.
- Proven ability to exercise personal discipline, discretion, and appropriate emotional management.
Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.
