Automotive Service Writer/Advisor

Overview
We are seeking a dedicated and detail-oriented Service Writer LEAD to join our team. The ideal candidate will act as a crucial liaison between our customers and service technicians, ensuring that all service requests are handled efficiently and effectively. This role requires strong customer service skills, mechanical knowledge, and the ability to manage multiple tasks in a fast-paced environment. If you have a passion for the automotive industry and possess excellent communication skills, we would love to hear from you.

Responsibilities

• Greet customers promptly and professionally as they arrive at the service department.
• Assess customer needs by asking relevant questions about their vehicle issues and service history.
• Create detailed work orders for service technicians, including necessary repairs, oil changes, alignments, and other maintenance tasks.
• Provide accurate auto estimating for repairs and services based on customer input and technician recommendations.
• Maintain clear communication with customers regarding service progress, estimated completion times, and any additional work required.
• Handle cash transactions efficiently while ensuring accuracy in billing and payments.
• Collaborate with service technicians to ensure all repairs are completed to dealership standards.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• File service claims with Warranty companies and insurance companies
• Ensure clean and safe office working environment
• Keep transaction records in order
• Processes cash, electronic and card payments
• Order parts for service and cordinate with service technicians for prompt servicing of vehicles
• Open and close office services and control everything service department

Requirements

• Proven experience in a customer service role; experience in an automotive dealership setting is preferred.
• Strong mechanical knowledge related to vehicles, including familiarity with air brakes and general maintenance practices.
• Excellent communication skills, both verbal and written, with the ability to explain technical information clearly to customers.
• Sales experience is a plus; ability to upsell services based on customer needs is highly valued.
• Proficiency in cash handling procedures and attention to detail in financial transactions.
• Ability to work collaboratively within a team environment while maintaining a high level of professionalism.
• Previous experience as a Service Technician or similar role is advantageous but not required.

Join us in providing exceptional service to our customers while advancing your career in the automotive industry!

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Employee discount
• Professional development assistance
• Referral program

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Service writing: 3 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Upper Marlboro, MD 20772 (Required)

Work Location: In person

Salary : $18