Senior Director, Group Sales & Service

The Senior Director, Group Sales & Service primarily focuses on managing a team of Group Sales & Service Executives and maintaining a focus on revenue generation through the sale of group tickets, hospitality packages, season ticket memberships, and premium seating. This position will receive supervision from the SVP, Ticket Sales & Service with the expectation to exceed annual revenue and paid-ticket targets through the sale of group tickets & hospitality. 

·         Supervise Group Sales & Service Executives and Group Sales and Service Manager 

·         Work closely with Marketing and Business Analytics Teams to develop and execute sales and marketing campaigns to increase group ticket sales

·         Create prospective Group Leader events at loanDepot park and at offsite locations

·         Conduct face-to-face appointments with prospective ticket buyers

·         Lead regular training sessions for the entire Ticket Sales & Service Department as well as Group Ticket Sales & Service Executives

·         Develop new group ticket sales initiatives to increase revenue and attendance

·         Identify new technology vendors to improve overall sales efficiency

·         Oversee accurate and timely reporting of Group Sales & Service Executives activities and Group Sales pacing to report up to senior leadership

·         Network and build relationships in the South Florida community

·         Work scheduled shifts during Marlins home games and other LoanDepot park scheduled events

·         Miscellaneous duties as assigned

·         Results oriented mentality ready to exceed goals 

·         Proven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teams while strategically planning campaigns

·         Strong organizational, time-management, and problem-solving skills with excellent oral and written communication

·         Demonstrates high levels of personal and professional integrity and ethics

·         Ability to work in a dynamic, fast-paced environment and handle multiple tasks at once

·         Individual must be comfortable making face-to-face sales presentations and creating opportunities for new business 

·         Proficient computer skills required (Excel, Word, Power Point, Outlook)

·         Strong customer services skills required

·         Ability to work flexible hours, including evenings, weekends, and holidays

·         Bilingual (English/Spanish) a plus

·         College Degree – Bachelor’s degree from an accredited college or university

·         A minimum of 5 years’ experience in sales primarily sports

·         A minimum of 3 years’ experience in sales management primarily in sports

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.