What are the responsibilities and job description for the Ticket Systems Coordinator position at Marlins?
Position Summary:
The Miami Marlins seek highly motivated, coachable, and professional individuals who have a passion for helping others. The Ticket Systems Coordinator role focuses on Marlin’s game day ticketing systems.
Essential Functions:
- Assist with ticket systems for baseball, concerts and all non-baseball events.
- Assist with the renewal process for season tickets including inventory management and distribution of all-season ticket plans.
- Assist with the building of single game tickets including online offers, group offers, and third party offers.
- Assist with processing sales orders
- Work closely with all Marlins departments including ticket sales, marketing, corporate sales, guest services regarding ticketing and access control
- Maintain all events on the ProVenue ticketing system as assigned.
- Maintaining a working knowledge of league and industry ticketing trends and technologies.
- Trouble-shoot Access Control.
- Ability to work in a team environment
- Ability to properly prioritize tasks and to communicate
Game Day and Event Duties
- Responsible for working pre and postgame events at loanDepot park
- Serve as the first line of escalated customer service challenges and complaints, makes decisions, and further escalate situations as needed
- Work closely with ballpark operations and guest services staff to ensure great customer experiences
Qualifications & Requirements:
- Strong organizational, time-management, excellent oral and written communication, and problem-solving skills.
- Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to headlines.
- Individuals must be coachable and possess a positive attitude
- Proficient computer skills including Microsoft Office, experience with Tickets.com, MLB Ballpark app and Pro-venue a plus
- Ability to maintain a flexible work schedule (holidays, evenings, weekends) as this role requires attendance to all events at loanDepot park as scheduled, baseball or non-baseball related
- Individuals must be comfortable making face-to-face sales presentations
- Deliver exemplary customer service
- Bilingual (English/Spanish) required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
