Technical Service Representative

Summary

Join the dynamic team at MARLO Incorporated as a Technical Service Representative in our technical services team! You’ll play a vital role in supporting customers with solutions to their water softeners, water filters, reverse osmosis, deionization systems, and other water treatment products. We’re on the lookout for a passionate individual who loves working with customers to resolve problems and thrives in a collaborative environment who is eager to uphold our high-quality standards.

Get ready to make an impact and be part of something exciting!

Primary Responsibilities

• Support customer inquiries via phone / email using technical troubleshooting techniques and offering solutions for Marlo water treatment products
• Train and demonstrate equipment to internal and external customers and technical support staff (in-house, at customer locations or virtual)
• Perform field start-up of water treatment equipment on site at customer locations
• Prepare and deliver quotations for replacement parts for customers
• Participation in product development projects & documentation to improve product quality based on customer feedback
• Collaborate with team members across the organization in Engineering, Sales, Operations, etc. to resolve customer issues
• Interpret P&IDs, engineering drawings, BOMs, electrical schematics, ladder logic, and technical data for accurate customer support of field questions and solutions
• Identify and document non-conformances and root causes of field related customer issues and implement solutions or corrective actions where appropriate
• Maintain product knowledge and apply this understanding to provide unique and custom solutions
• Interface with the ERP systems (NetSuite) to execute transactions and activities
• Occasional hands-on assembly or disassembly of Marlo product for analysis
• Adhere to company procedures and directives for a consistent approach to quality & support

Qualification & Requirements

• 5 years of technical service working directly with customers or related experience in the water treatment equipment industry
• Occasional overnight travel (15-20%) is required
• Familiarity with water industry components from such manufacturers as: Fleck/Pentair, Clack, Aquamatic, Allen-Bradley, HACH, Grundfos, Goulds, GF Signet, major ion exchange resin & RO membrane manufacturers is a plus
• Familiarity with Residential and Commercial water treatment applications and equipment is a plus
• High school graduate or GED equivalent

Abilities & Skills

• Excellent verbal & written communication skills to work directly with customers & training / leading technical discussions
• Positive attitude and a strong work ethic
• Ability to troubleshoot water treatment process systems with controls & PLCs
• Highly detail-oriented, organized, excellent time management skills and self-motivated to execute quality work
• Strong continuous improvement mindset, with the ability to not only resolve problems but also develop proactive solutions to prevent future issues
• Mechanical and Electrical technical aptitude with PLC & Ladder Logic desired
• Reliable attendance and punctuality
• PC literate, including Microsoft Office software

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Racine, WI 53404 (Required)

Work Location: In person

Salary : $75,000 - $95,000