Alarm Service Manager

Marmic Fire & Safety

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

Benefits & Perks: 

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

• Employee Ownership Program 

• Weekly paychecks

• Pay progression based on performance and NICET certification advancement.

• Company-paid training programs and on-the-job training.

• 401K plan with up to a 4% company match.

• Medical, Dental and Vision Insurance effective the first of the month following your start date. 

• Tele-health services if healthcare coverage is elected.

• Accrual of up to 13 days of Paid Time Off (PTO) in your first year. 

• 7 Paid Holidays. 

• Company vehicle with maintenance care and fuel card.

• Uniform and boot allowance.

• All necessary tools and equipment to perform your job.

Summary:

The Alarm Service Manager at Marmic Fire & Safety oversees the daily operations of the Alarm Department, supervising a team of employees to ensure efficient job completion. This role involves coordinating service activities, quoting repair work, managing materials and schedules, and maintaining high levels of customer service. The Alarm Service Manager is responsible for managing both routine and complex tasks related to service operations and staff management.

Core Responsibilities:

• Department Supervision:
  1. Supervise day-to-day operations of the Alarm Department.
  2. Plan, assign, and direct work for departmental staff.
  3. Interview, train, and appraise employees, addressing complaints and resolving issues.
  4. Maintain progress for contracted jobs and ensure timely completion.
• Service and Quoting:
  1. Quote repairs and new repair work for customers in coordination with the Branch Manager.
  2. Order materials for repair and quoted jobs.
  3. Schedule service work and technicians for all contracted work.
  4. Collect and review work orders, purchase orders, and daily logs weekly.
• Administrative Duties:
  1. Check and turn in timesheets for the department.
  2. Maintain vehicle maintenance logs and oversee departmental compliance with safety rules and procedures.
  3. Attend meetings and handle additional duties as assigned.
• Customer and Operational Management:
  1. Ensure high-quality customer service and maintain profitability for the department.
  2. Read and interpret safety rules, maintenance instructions, mechanical drawings, and procedure manuals.
  3. Prepare routine reports and correspondence.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Minimum Qualifications:

• High school diploma or equivalent.
• 2 years of experience in a similar role.
• Proven ability to supervise and manage a team effectively.
• Proficiency in reading and understanding mechanical drawings and technical documentation.
• Ability to compute rates, ratios, percentages, and interpret drawings.
• Strong problem-solving skills and effective communication abilities.
• Capable of performing physical labor, including carrying and moving equipment and tools exceeding 50 lbs.
• Ability to work in challenging positions such as climbing ladders, high lift equipment, and working in crawl spaces or above ceilings.
• Must pass pre-employment background checks and drug screenings, with ongoing compliance throughout employment. 

Preferred Qualifications: 

• Experience in the fire protection or alarm service industry.
• Knowledge of alarm systems and service protocols.
• Strong organizational skills and experience with service management software 

Equal Opportunity Employer: 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Who We Are:

Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. 

After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country. 

Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.