Operations Manager

Marmic Fire & Safety: 

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

Position Summary:

Operations Manager is responsible for total branch performance in accordance with company policy and procedures. Create and execute the branch business plan. Oversees sales and service performance and contributes input to the Profit and Loss statement under the guidance of the Area General Manager, and manage and develop branch personnel. Plan, implement, and manage areas of responsibility to facilitate continuous improvement and personal growth while supporting company goals, missions, and vision. Provide sound leadership for the branch.

Core Responsibilities:

• Customers:
  • Work with other team members, consultants, key customers, and key suppliers to solve specific challenges and leverage growth opportunities.
  • Stay abreast of competing markets, development, building, etc. in the community and surrounding areas. Contact contractors/developers etc. in pursuit of business.
  • Maintain contact and friendly relationships with customers and suppliers, building a favorable company image. Resolve problems and complaints as they arise.
  • Direct and coordinate counter and outside sales (if applicable) efforts.
  • Assist in account development. 
  • Direct sales program to develop new markets. 
  • Make joint calls with salesmen as needed.
  • Coordinate counter maintenance, merchandising and promotional activity.
  • Set branch pricing and direct quotation activities (if applicable). Keep the computer price matrix current.
  • Manages freight expense, customer discounts, and pricing to maintain profit levels.
  • Successfully resolve customer issues timely and professionally.
  • Maintain a positive attitude towards customers and associates by being friendly and courteous.
  • Provide customer assistance as needed. This will include over the counter, over the phone, etc.
  • Continuously update product knowledge. Stay informed and educated as to product inventory and applicability. Understand product applications and help customers in their selections.
• Operations:
  • Direct warehouse operations. Maintain necessary inventory levels, order materials, route deliveries and pickups.
  • Review daily reports, taking appropriate action as needed.
  • Complete and submit in a timely manner all necessary paperwork regarding personnel, accounting, accounts payable, etc.
  • Manages workflow to assist staff in balancing priorities, providing backup support if needed and otherwise ensuring that all work is accomplished with an appropriate sense of urgency.
  • Be willing, able, and capable of performing any branch job function as needed.
  • Maintain branch security, opening and closing of branches, oversee cash deposit activity.
  • Attend periodic branch manager's meetings.
  • Coordinate annual inventory and manage branch inventory status Including but not limited to; cycle counts, demand, trends, min/max calculations and approve RMA’s.
  • Reconcile inventory discrepancies and adjustments.
  • Negotiate pricing and issues with vendors in conjunction with purchasing and sales management
  • Helps plan/maintain facility layout to promote safety, security, and productivity while leveraging available space.
  • Ensures facility is maintained in a neat and professional manner.
  • Solicit feedback from subordinates, peers, and other team members with the goal of personal or operational improvement.
  • Annual update and coordination of Emergency Preparedness Plan.
• Financials:
  • Responsible for the cost-effective requisition supplies of needed equipment, supplies, and outsourced services with acceptable suppliers.
  • Assist with developing sales and expense budget for the branch operations
  • Analyze and evaluate activities, costs, operations, budgets and forecast data to determine branch progress towards stated goals and objectives. (or to maintain a competitive edge in the marketplace)
  • Direct accounts receivable activities for branch. Ensure collection calls are made and outstanding debt is collected. 
  • Check customer credit, open new accounts. 
  • Work with the Credit Manager as needed.
• Employees:
  • Assign and direct all work performed in the branch and supervise all areas of operation in accordance with established company policies/procedures, objectives and applicable laws.
  • Through management decisions, communication and behavior, creates a culture and a team that works together to meet customer needs and achieve desired results.
  • Anticipates staffing requirements to meet operational needs.
  • Participate in the recruiting and interviewing process of new employees.
  • Oversee training as well as identify and foster development opportunities for all branch personnel as required or needed.
  • Periodically evaluates the performance of branch personnel, develops goals and objectives. Provide both formal and informal feedback on a regular basis.
  • Become familiar with the associate handbook. Ensure policies and procedures are communicated and followed.
  • Ensures the safety of all employees, seeing that safety rules are followed, hazardous conditions are corrected, and equipment and vehicles are properly maintained.
  • Ensures all technicians receive appropriate/required safety training for forklifts, wire-cutting machines, etc. and appropriate/required vehicle/equipment inspections are completed regularly.
  • Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Minimum Qualifications:

• Must have strong work ethic
• Must be well organized and a self-starter
• Must be able to comply and enforce company policies and procedures
• Strong business and financial acumen.
• Detail oriented, professional attitude, reliable
• Proficient in Excel, Google Sheets, Microsoft Word, Google Docs 10-key by touch
• Possess strong management skills
• Possess strong problem-solving skills
• Ability to communicate professionally and effectively with customers, employees and executive team verbally and in writing.
• Ability to develop customer relationships.
• Ability to speak and write English. 
• Ability to work independently and leading a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Ability to interact professionally in high stress situations.
• Possess Bachelor’s Degree and/or 3 years’ experience in upper management.
• Have 5 years’ experience in the field of sales and/or service.
• Pass pre-employment background and substance abuse screening upon hire and throughout employment.

Preferred Qualifications: 

•  Fluency in Spanish.

Benefits & Perks: 

Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:

• Paid Weekly.
• Tele-Health services if Healthcare coverage is elected. 
• 401K plan with up to a 4% company match.
• Medical, Dental and Vision Insurance effective the first of the month following your start date. 
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year. 7 Paid Holidays. 
• Company Uniform and Boot allowance.
• All necessary tools and equipment to perform the job.

Equal Opportunity Employer: 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Who We Are:

Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. 

After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country. 

Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.