Service Manager, Hood Cleaning

Marmic Fire & Safety: 

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

Position Summary:

The Hood Cleaning Service Manager at Marmic Fire & Safety oversees the daily operations of the Hood Cleaning Department, supervising a team of technicians and coordinating service activities to ensure all jobs are completed efficiently and to the highest standards. This role involves managing both the operational and administrative aspects of the department, including scheduling, quoting jobs, maintaining vehicle and equipment logs, and ensuring excellent customer service. The Hood Cleaning Service Manager is also responsible for maintaining departmental profitability and fostering a productive work environment.

Benefits & Perks: 

Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:

• Paid Weekly.
• Tele-Health services if Healthcare coverage is elected. 
• 401K plan with up to a 4% company match.
• Medical, Dental and Vision Insurance effective the first of the month following your start date. 
• 13 days of PTO in your first year.
• 7 Paid Holidays
• Company Uniform allowance.
• All necessary tools and equipment to perform the job.

Core Responsibilities:

- Schedule service work and assign technicians to contracted jobs, managing labor resources efficiently.
- Supervise the day-to-day operations of the Hood Cleaning Department, ensuring jobs are completed on time and in accordance with safety and quality standards.
- Provide quotes for repair work to customers, and coordinate with the Branch Manager to quote new repair jobs.
- Order materials needed for repairs and quoted jobs, ensuring timely delivery and availability.
- Attend meetings to coordinate department activities and align with company goals.
- Monitor the progress of contracted jobs, ensuring work is completed on schedule and to customer satisfaction.
- Review and submit timesheets for the department, ensuring accurate and timely payroll processing. 
- Maintain vehicle maintenance logs and ensure the department's equipment is well-maintained and functional.
- Interview, train, and develop employees within the department, providing guidance on planning, assigning, and directing work.
- Conduct performance appraisals, address complaints, and resolve issues to maintain a harmonious and productive work environment.
- Ensure departmental profitability by maintaining efficient operations and providing excellent customer service.
- Uphold the company’s standards and goals for safety, quality, and customer satisfaction in all aspects of the department’s work.
- Travel overnight between branch locations

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Minimum Qualifications:

• High school diploma or equivalent, with 2 years of relevant experience in the hood cleaning or a related field.

• Must hold a valid driver’s license and have a clean driving record. 

• Experience in a supervisory or management role in a service or maintenance-related industry, supervising minimum of 5 people, for a minimum of 6 months

• Ability to read and interpret safety rules, mechanical drawings, maintenance instructions, and procedure manuals.

• Proficient in preparing correspondence, and effectively communicating with customers and employees.

• Strong math skills, including the ability to compute rates, ratios, percentages, and interpret mechanical drawings.

• Ability to consent to and pass pre-employment background checks and substance abuse screening, with ongoing compliance throughout employment.

• Physical capability to perform labor-intensive tasks, including lifting and moving equipment over 50 pounds, and working in challenging environments such as crawl spaces, high lifts, and ladders.

• Ability to travel overnight between branch locations
  
  

 Preferred Qualifications: 

• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.

• Familiarity with commercial kitchen environments and knowledge of fire safety standards.

• Problem-solving skills in situations involving variables and standardized processes.
  

Equal Opportunity Employer: 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Who We Are:

Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. 

 After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country. 

Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.