Technician Lead, Alarm

NOTE: THIS IS A NEWLY CREATED JOB DESCRIPTION AND IS SUBJECT TO REVIEW BEFORE FINAL POSTING.

Position Summary:

The Alarm Technician Lead Technician at Marmic Fire and Safety is a key player in overseeing the installation, maintenance, and repair of fire and safety systems. This role includes managing a team of technicians, ensuring all technical operations are performed to the highest standards, and handling customer interactions. Additionally, the Lead Technician will be responsible for traveling to customer sites in a company vehicle to clean kitchen exhaust systems, including fans, ducts, filters, and hoods. The job requires working with pressure washing equipment, scrapers, degreasers, and handling grease, primarily during nighttime hours, though some tasks will occur during the day.

Core Responsibilities:

• Team Leadership:

1. Supervise, train, and mentor a team of technicians, providing ongoing coaching and support to ensure high performance and professional growth.
2. Check schedules, manage supplies and equipment for field technicians, and coordinate daily activities to align with operational goals.

• Technical Oversight:

1. Oversee the installation, maintenance, and repair of fire alarm systems, sprinkler systems, and other fire safety equipment, ensuring compliance with industry standards and company policies.
2. Perform and supervise the cleaning of kitchen exhaust systems, including fans, ducts, filters, and hoods. Use pressure washing equipment, scrapers, and degreasers to effectively remove grease and maintain system performance.

• Project Management:

1. Collaborate with project managers to plan and execute installation and maintenance projects. Travel to customer sites as needed to perform quality checks on field technicians’ work and address customer complaints.
2. Review weekly job schedules and ensure all field technicians are equipped with the necessary tools and supplies.

• Customer Interaction:

1. Act as the primary technical contact for customers, addressing inquiries, providing technical support, and ensuring high levels of customer satisfaction.
2. Respond to on-call tasks and handle vehicle-related emergencies, including facilitating repairs and purchasing job-related equipment.

• Quality Control and Compliance:

1. Implement and enforce quality control procedures for both fire safety systems and kitchen exhaust system cleaning, ensuring all work meets safety and regulatory requirements.
2. Stay updated on industry trends, codes, and regulations, ensuring compliance across all technical and cleaning tasks.

• Documentation and Reporting:

1. Maintain accurate records of service activities, including installation reports, maintenance logs, and cleaning activities.
2. Prepare and present detailed reports on project progress, system performance, and any issues or recommendations for improvement.

• Process Improvement:

1. Identify opportunities for improving technical processes and service delivery. Collaborate with other departments to enhance operational efficiency and effectiveness.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Minimum Qualifications:

• Minimum of 5 years of experience in fire and safety systems installation, maintenance, and repair, with a proven track record of leading technical teams.
• Strong knowledge of fire safety regulations, system components, and troubleshooting techniques.
• Proficiency with relevant technical tools and equipment, including pressure washers, scrapers, and degreasers.
• Basic mechanical aptitude and the ability to handle job-related equipment and repairs.
• Must be drug-free and undergo pre-employment drug testing.
• Physically fit, with the ability to climb ladders, kneel on the floor, and perform physically demanding tasks.
• Flexible schedule to accommodate nighttime and daytime work as needed.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Fire Protection Engineering, Electrical Engineering, or a related field.
• Relevant industry certifications (e.g., NICET certification, Fire Alarm Systems Technician) are highly desirable.
• Prior experience working in a customer-facing role and managing multiple projects simultaneously.

Benefits & Perks: 

Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:

• Paid Weekly.
• Company paid training programs and on-the-job training.
• Sign-on bonus potential.
• Tele-Health services if Healthcare coverage is elected. 
• 401K plan with up to a 4% company match.
• Medical, Dental and Vision Insurance effective the first of the month following your start date. 
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
• 7 Paid Holidays
• Company Uniform and Boot allowance.
• A company vehicle, with maintenance care and fuel card.
• All necessary tools and equipment to perform the job.

Equal Opportunity Employer: 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Who We Are:

Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. 

After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country. 

Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.