What are the responsibilities and job description for the Client Services Representative I position at Marmon Holdings, Inc.?
United Consumer Financial Services Compa
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
The primary responsibility of a Client Services Representative (Levels 1 -3) is to provide a high level of customer service to our merchants and consumers. As a Representative of UCFS your focus will be supporting transactions from application submission to loan contract verification and finally funding or cancellation. Representative must be able to assist all inbound or outbound consumer or merchant interactions respectfully and quickly by providing direct assistance as defined below or route call to appropriate Service Level Representative or other department.
CLIENT SERVICES REPRESENTATIVE - LEVEL 1 (All Levels)
Application Support :
- Accurately and quickly enter and process consumer's loan application information from inbound calls generated by Client's Sales Representatives (Merchants, Distributors, Call Centers or Store Sale's personnel).
- Provide Client's with auto generated decision responses regarding application from Underwriting (Approved or Declined) decision responses with confidence and clarity.
- In the event the loan application requires a manual review and decision by Underwriting. Transfer call to Underwriting or as directed by CSR - 2 or Supervisor.
- Re-contact Client's as needed to aid with application or status of Underwriting decision.
- Provide troubleshooting support for Client's using UCFS Application Portal.
- Provide immediate escalation of issues that prevent you or Client from completing Application in a quick and efficient manner.
Loan Verification Support :
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
