What are the responsibilities and job description for the Customer Care position at Marmon Holdings, Inc.?
Unarco Industries LLC
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. Typically has 0-2 years of experience and works under close supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Marmon comprises 11 groups of companies consisting of over 125 independent manufacturing and service businesses worldwide. Revenues totaled approximately $11 billion in 2022. Unarco is part of the Marmon Retail Solutions Group. Marmon Retail Solutions companies design and produce store fixtures used by the world's largest retailers to display merchandise for consumers. Products include shelving units, racks, bins, tables, cabinets, point-of-purchase displays, and service and checkout counters for discount, grocery, and specialty stores. This sector also includes leading designers and manufacturers of metal and plastic shopping carts, material handling carts, and automation equipment used in a variety of industries.
Summary / Objective :
As the Customer Care Coordinator you will provide professional customer service to both internal and external customers. You will collaborate with customers and Unarco staff to resolve customer issues. The Customer Care Coordinator will also work to strengthen the relationships with external customers and interface directly with customer buying staff.
Essential Functions :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sales order entry
- Process EDI transactions
- Daily Invoicing
- Assist with customer telephone inquiries
- Coordinate order scheduling with OK and VA production teams
- Assist with collections
- Work with various order entry platforms
- Scanning, document preservation and electronic filing
Competencies :
Position Type / Expected Hours of Work :
This is a full-time hourly position, with hours of Monday-Friday 8am-5pm (some flexibility)
Compensation :
Commensurate with experience
Required Education and Experience :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
