What are the responsibilities and job description for the Help Desk Technician position at Marous Brothers Construction?
Marous Brothers Construction (MBC), located in Willoughby, Ohio, is seeking a self-motivated Help Desk Technician for our IT Department. MBC is recognized as one of the leading construction firms in the Midwest, offering integrated services for complete construction solutions. Learn more about MBC by visiting https://www.marousbrothers.com.
Marous Brothers Construction is thrilled to announce an exciting opportunity for a Help Desk Technician at our Willoughby, OH location. We are looking for a dedicated and tech-savvy professional who is eager to provide exceptional IT support and ensure the smooth operation of our computer systems. As a Help Desk Technician, you will play a crucial role in resolving IT-related issues, including hardware, software, telecommunications, and educational challenges. Your efforts will enable our stakeholders to remain productive and focused on their tasks.
In this role, you will provide hands-on assistance and phone support, addressing a variety of technical problems. Your ability to troubleshoot and resolve issues will be essential in maintaining smooth operations. You will manage ticketing systems, perform password resets, and offer phone support, all while demonstrating excellent communication and interpersonal skills. Proficiency in common office software suites, directory services, and network administration will be vital as you navigate various technical challenges.
We are seeking someone who can clearly communicate issues and understand their business impact. A strong customer service mentality and active listening skills are crucial for this role, as is a problem-solving aptitude. Ideal candidates will have completed coursework or certifications in relevant IT fields, such as enterprise networking, or basic security. Familiarity with remote access, wireless technologies, mobile devices, and telecommunications is also important. A working knowledge of common office applications, IT ticketing systems, and Microsoft Windows, along with an understanding of ITIL practices and compliance policies, will set you up for success.
To qualify for this position, you should have a minimum of an associate's degree. Experience with Microsoft 365 and other IT certifications will be highly valued. We are seeking candidates with at least one year of experience in help desk support, technical troubleshooting, and system administration.
Join us at Marous Brothers Construction and become an integral part of our team, where your technical expertise and dedication will drive operational success. We look forward to welcoming a new Help Desk Technician who is ready to make a significant impact.
Why Join MBC?
- Top Workplace 2025, 2024, 2023, and 2022 - The Plain Dealer and cleveland.com
- Competitive compensation package
- Bonuses
- Health insurance - 3 Plan Options, including HSA and FSA
- HSA and FSA Annual Company Contribution
- $3,000 Referral Bonus
- Employee fitness room
- Employee open kitchen
- Employee outdoor courtyard meeting/gathering space
- Marous University - weekly free relevant education
- Monthly culture events
- Tuition Reimbursement Program
- Career path opportunities
- Flexible Scheduling
- Stability - family owned and operated since 1980
- Dental
- Orthodontic
- Vision
- Virtual Mental and Physical Health
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Life Insurance/ADandD - company paid
- 401k with employer match
- Paid Time Off
- Paid Holidays
- Parental Leave
- STD and LTD - company paid
- Paid maternity leave via STD
- Travel Reimbursement
- Free Parking
- Employee Assistance Program, including Legal and Financial - company paid
- Casual Fridays
- Community Support Program
Marous Brothers Construction is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. MBC is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
