What are the responsibilities and job description for the Client Experience Coordinator position at Marpai Health?
Job Description
Job Description
Job Title : Client Experience Coordinator
Role Location : Tampa, FL or Remote
Salary Range : $58,656 – $60,000 DOE
Marpai Administrators (Subsidiary of Marpai Inc.) is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.
ABOUT THE POSITION :
We are expanding our Client Experience Team! The Client Experience Coordinator reports to the Sr. Director Client Experience and will work closely with the Account Executives providing client-related services. The Client Experience Coordinator will work in a fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible with regards to our customers and clients.
WHAT YOU WILL BE DOING :
The Client Experience Coordinator interacts with multiple clients and is responsible for providing exceptional client experience by managing daily interactions to resolve issues and providing ongoing service.
- Member-centric service specialist- escalated member / provider outreach
- Establish relationships with the key client contacts, and serve as a liaison between Customer Service (CS), Claims and Account Executive / Client Experience Manager
- Keep abreast of all operational processes and provide feedback on potential improvements
- Serve as day-to-day internal resource for escalated client related issues- emphasis on escalated member issue resolution
- Support the Account Executive and Client Relations Manager in servicing clients on day-to-day tactical issues
- Assisting the Client Experience team in the onboarding of new clients
- Triage issues and escalate to the Account Executive, as needed
- Assist in identifying and ordering reporting as specified by Account Executive / Client Relations Manager
- Demonstrate continuous efforts to improve service offerings and programs
- Subscribe to designated government regulatory update sources and participate in webinars
- Keep management abreast of client and internal issues
- Assist with any Account Management special projects
- Other duties as required
WHAT SUCCESS LOOKS LIKE
WHAT DO YOU NEED
WORK REQUIREMENTS :
WHY WORK AT MARPAI?
We have great benefits :
Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
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Salary : $58,656 - $60,000
