What are the responsibilities and job description for the Technical Support Specialist position at Marqeta?
About the Role
We're looking for a highly skilled Senior Production Support Engineer to join our team at Marqeta. As a key member of our customer support team, you will play a pivotal role in ensuring the seamless operation of our products and services.
You will serve as the first line of contact for our customers, adeptly handling and resolving complex technical issues while translating technical jargon into user-friendly language. Your broad knowledge base across various technologies will be instrumental in addressing a wide range of problems.
In this role, you will collaborate with our Engineering teams to manage software updates and bug fixes. You will also become an expert in all areas of Marqeta's products and services, ensuring that our customers can fully utilize our offerings.
