What are the responsibilities and job description for the Operations Specialist position at Marquee Insurance Group (MIG)?
Marquee Insurance Group is a commercial insurance company specializing in transportation. We are committed to constantly improving our processes to make our client’s experience better every day. We believe that providing a fun culture and the opportunity for growth creates an energetic and happy employee base, which in turn creates a positive experience for our clients. Our culture is unique and innovative, where we promote from within and believe in performance-based advancements.
MIG has been recognized on the Pacesetters list as one of the fastest-growing private companies by the Atlanta Business Chronicle
MIG has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution
As an Operations Specialist, you will be responsible for maintaining client relationships in the Operations department. This position will be responsible for communicating with clients, teammates, and insurance companies to provide superior customer service. You will answer client inquiries, research issues, and provide solutions in a timely and friendly manner.
*Must be willing to take and pass a licensing exam prior to start date*
Responsibilities:
- Establish and maintain positive client relationships to ensure continued business.
- Provide prompt, accurate, and friendly client communication and service.
- Work directly with clients to handle complaints or issues, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Maintain knowledge of current processes and procedures to educate clients effectively on MIG services.
- Monitor incoming client inquires via phone and email.
- Open and maintain customer accounts by recording account information, advising on coverages, and providing quotes to new and potential clients.
- Track and report policy changes, process requests, and ensure accuracy and compliance while navigating through multiple systems.
- Collaborate and communicate with various departments effectively to achieve daily individual and team goals.
- Follow company protocol on appropriate steps in client resolution.
- Completes required training and licensing.
- Perform other related duties assigned.
What we look for:
- Bachelor’s degree in Business or related field
- Insurance knowledge preferred
- Exceptional customer service and problem solving skills
- Strong communication and organizational skills
- Possess an ambitious nature with attention to detail
- Team player with multi-tasking and prioritizing abilities
- Proficient in MS Office skills and related computer knowledge
Our Benefits:
MIG provides a competitive, comprehensive, performance-based compensation package for our full-time employees:
- Eligibility for Individual and Company bonus programs
- Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
- Pet Insurance, Paid Family Leave, Employee Assistance Program
- Fully Paid Maternity Leave
- 401(k) with Company Matching
- 12 days of Paid Time Off, 4 Sick/Mental Health days, 7 Paid Holidays, 2 Flex Holidays,
- Work from Home Flexibility
- Company Paid Fitness Membership
- Volunteer Days and Opportunities with Company-Partnered Charities
- Internal Inclusion programs
Marquee Insurance Group is an Equal Opportunity Employer
